I have disabled the bt fon and bt wifi to reduce my home network clutter. 7h47. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. 8:37 AM. on 6:41 AM. Read about our approach to external linking. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. 9:11 AM So I decided to direct message them on Twitter. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 9h23. Enter the admin password. Bridge mode does appear to exist on the Smart Hub. This wasnt an option for me however as my router isnt near any of the speakers. Go to Solution. This will take to a status screen. At conservative gathering, Trump is still the favourite. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. At least Ive got Sonos working now even though it is at the expense of 5ghz. Can you seamlessly switch back and forth between the two modes? I shouldnt have to have 5Ghz permanently switched off. 4) Enter the Admin password. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. If you turn it off, we might think there is something wrong with the line. ***The radically changed Web Admin Interface of the BT Smart Hub 2. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. Guide to 4G Assure. First, you need to connect to the router's web management page, so that you can change the settings that you want. I have now switched the 5GHz option off,which immediately sorted the problem. After trying to set bridge mode and saving (the save appears to hang) I eventually. Just plug 3rd party router into the wall mounted Openreach fibre modem. At the bottom is a setting for Bridging. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Assuming it will work on the business hub though as it's a visible option. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. - edited 2) ClickWireless. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Can anyone shed any light on this? The router is now displaying hidden ssid. It works on my Business Hub 6, in fact it's not even hidden. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Click OK. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Change the Hub Gateway IP address to 192.168.2.1 Users . Therefore, we can consider this issue closed. Sorry, our virus scanner detected that this file isn't safe to download. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. 9:40 PM Guide to the BT Business Smart Hub. Trouble connecting? I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. You should see a box similar to the one shown below. Therefore, it costs more money and were stuck in the contract till 2023! How long will it take to get BT Broadband once I've ordered? MacBook then doesn't work. Were sorry for any inconvenience caused.. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Im glad you got a fix, but thats a completely different issue that results in the same symptom. - edited Download the My BT app to check your bill, test your speeds and activate your internet security products. Steps taken from a post on the BT Community. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. The setting is on a page hidden on the home version. I also want to be able to repair and modify the frame. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. The company did not reveal why the problem was occurring. AP mode is preferred if you have a ISP modem/router that can't be bridged. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. No problem. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. 11-05-2020 I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Let's take a look at the legacy BT routers that are still capable of getting you online. ? 03-10-2020 Choose Broadband. Make sure you keep your hub on all the time. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. So the question remaining is does it actually work on a residential Smarthub? This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Guide to BT Business Hybrid Connect. 7:56 PM Not sure which hub or router you're using? In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. You can't exit the first few steps. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. I would still prefer to just hook my superior router . - edited This isnt a viable long term solution though for me. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. 11-05-2020 My speed has dropped to 40Mbps on my wifi devices. Ive had the cant find Sonosproblem for a couple of weeks. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Still having trouble with this. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Does anyone know if a Sonos Boost would resolve the issue? Click a dropdown for your model of hub. 01-10-2020 Can anyone confirm it works? This should explain it. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). After raising a complaint with BT I had yet to hear anything from BT. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Sorry, we're still checking this file's contents to make sure it's safe to download. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. ), on Time will tell if this is a permanent fix but its worked this evening. Baldrick1. Select the Link Configuration sub-tab. If your BT broadband home network is playing up, you're not alone. However, abnormal sac size occurs in approximately 17% of pregnancies. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. The app then stopped working. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Check that you're connected to your Hub's network. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I just tried it with an old, Not sure if it was still broadcasting the SSID. 03-10-2020 A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. I have never tried using just the modem section with a different router. I connected a laptop via ethernet into it. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Smart Setup is BT's online set-up wizard. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Connect the cable to the hub's power port, plug it into the wall and switch it on. Also problems connecting to my wireless Canon scanner printer. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Links to user manuals and other documents for BT Hubs for broadband. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Configure the modem for transparent bridge or modem only mode. 01-10-2020 Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? "We're sorry for any inconvenience caused," added the spokesman. Do I need a WiFi 6E router to use WiFi 6E products. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Enter http://192.168.1.254 into the address bar to go to the management page. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand.