Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore CC Help Jenn Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. holland america scedule from rotterdam to the usa. Limitations apply. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. Please Note: There is not an Automated Teller Machine (ATM) available on board. Upon disembarkation, your bags are delivered directly back home. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Further information will be provided on board. With this in mind, the following emergency phone numbers are available for your use. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. No additional deposits will be due until final payment. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. You may also receive arrival documentation from Immigration when arriving at the airport. Imagine your on board account is a checking account like at your bank. No additional deposits will be due until final payment. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Room Dining is available 24 hours a day. Please log in to purchase your shore excursions. Get closer to Alaska's natural wonders aboard our perfectly sized ships. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Great post Roz! Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Payment of any fines levied is the responsibility of the individual guest. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. if i book a shore excursion prior to boarding can i use onboard credit? You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. In most ports of call, you may easily exchange U.S. dollars into the local currency. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Unused TA credits were credited back to our credit card at the end of the cruise. No, the cash deposit is the same as the credit card deposit. CC Help Jenn For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Dave, we have had the same experience on several cruises. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. popular and unique itineraries. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. A password will be selected by the parent/guardian of the child. Please contact the ships Medical Center for any medication requiring refrigeration. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Limit: One (1) offer per person, and up to two (2) per stateroom. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. With RCCL there was no hold, I gave my creditcard number and that was it. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. You may request seating time, table size and indicate with whom you wish to dine. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. We don't do spa or specialty dining. Theres never a dull moment on your Holland America Line cruises. Youll find something that sings to your heart, night after perfect night. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. The rate is US$16.00 per minute and billing begins at the time specified. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. What can I use it for beside food? Do Not Sell or Share My Personal Information. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. Please complete the Online Check-In process at. Please see the following important information about your luggage tags. Any additional information concerning currency restrictions, please contact the customs agency in their country. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Other restrictions and exclusions may apply. Please note that fees and visa requirements are subject to change without notice. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. locations will accept major credit cards, and some will accept U.S. dollars. This is only a "hold' and not a charge to your credit card. I dont think weve paid attention before (obviously not!) If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. No exceptions will be made. OK right? The statusof your seating request will be listed on your Cruise Contract. During our regular business hours, please call: 1-800-426-0327. Infants must be at least 6 months of age at the time of embarkation in orderto sail. We anticipate that your stateroom will be ready at approximately 1:00pm. And it cant be redeemed for cash. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Religious services may not be able to be held on embarkation/disembarkation day. A customary fee will be charged for services and medications dispensed. MissJammin, November 23, 2016 in Holland America Line. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Started August 27, 2021, By The password will need to be disclosed to the youth staff upon pick up of the child. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. What have people been experiencing lately using OBC towards gratuities? Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. However, effective on voyages commencing July 1. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Every cruise ship I'm been on has a cash machine and I've never seen it down. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. How do I get to use the $200 obc for grats for 3rd in cabin? Onboard credit amount is based on length of cruise and stateroom category booked. Maybe no Inuit sweater. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. Dive In featuring hamburgers and hot dogs. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. The U.S. dollar is the only currency accepted on board Holland America Line ships. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Capacity is limited for many activities, so book early using your Onboard Credit. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. Crew Appreciation and Service Charge Policy. The thing we like about the Beverage Cards is you get a receipt, I check to make certain the amount is correct and then throw away the old one. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. If these have not yet been provided, please ask your Stateroom Steward. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. All documentation and immunization requirements are established by government authorities and not by Holland America Line. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. This will help prevent delays in obtaining pre-authorization on board. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. Pack shoes on top of other contentsin your baggage to expedite the screening process. I was told by my PVP that this amount was "suggestive" and that I could put down say a 200 deposit by cash, then if my account exceed or was getting close..to this amount to just go and put down more funds, a bit of a pain. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. Do Not Sell or Share My Personal Information. WebAn envelope. Yes. 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. My experience has been the same as Krazy Kruizers. Follow in the wake of great adventurers in a colorful new world. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Featured fares are per stateroom based on double occupancy. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. Unsure of your next cruise? Cash is accepted in our casinos. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Customs officials will not be available at the ship during check-in to register valuables. Casual dining is available in the Lido Market every night. These requirements are established by the countries you are visiting and not by Holland America Line. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. I can see this is one cruise where we wont be splurging on extras. It indicates the ability to send an email. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Please note that minimum age for guests using the fitness center is 16. Also, you will need your ship card when you disembark. Tips? Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Discover timeless treasures and encounter captivating cultures. A seamless transition is what our pre- and post-cruise hotels and tours are all about. Cash is not accepted for individual transactions, e.g. I have a $25 OBC per pax. What can I use it for beside food? Souvenirs can? Tips? You will be responsible for all costs you incur to join the vessel at the next port. or CDs. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. All values herein are in USD. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. This isn't our first cruise together. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. At the center is Music Walk: an exclusive collection of performances. Place them in a carry-on bag or keep them with you so you can access them easily. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. Must Book By Mon, Feb ahead and pack some anti-diarrheal medication with your other medications. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. Each item is authentic and many are branded with designer names you have come to trust. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. You will have just 1 receipt showing up on your shipboard account. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible.