I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. We're Available. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. - how come they dont call to let me know? Their telephone number is (845) 564-2205. If youd rather exchange your purchase for something new, great! You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. The cost of ESP is based on the amount of your jewelry purchase. It can help you save $200 OFF on your orders. Do not buy from them. Yes, they offer complimentary gift wrapping on all orders. This is the 2nd employee they have let go that was a wonderful representative. Kay Jewelers offers engraving on rings. They claimed some orders were not able to be cancelled and mine was one of them. Will I have to pay shipping charges if I request in-store pick up? We value your privacy. 5 Ways To Personalize Your Anniversary Gift. Click Here to learn how to determine your ring size. No, one in the store informed us of a promotion for 18months. Call KAY Jewelers customer support team and get help with any problems. Fix for a reasonable amount. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. I called customer care and no one called back. Have you taken the Kay Jewelers customer satisfaction survey yet? Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. We aim to provide readers with the most up-to-date information available about today's consumer products and services. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. You are offered a chance to save up to 10% OFF. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Get buying tips about Jewelry Stores delivered to your inbox. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Feel free to ask any questions! You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I don't believe that we should be charged. December 2021 my husband purchase 3 tennis bracelets for Christmas. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches I am currently experiencing the same issue! border-bottom: 4px solid #515666 !important; On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Top of the Page, What is your policy regarding the gold supply chain? It can take up to ten days for this service. I ordered a necklace for my aunt for Christmas. Color gemstone jewelry is not eligible for trade-in. Need Assistance? Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! The trade-in value is the original purchase price, excluding charges such as tax and shipping. Clear Filters. If you enjoyed your shopping experience here, you can take a look at their membership program. .owl-carousel .owl-controls .owl-pagination .owl-page span { Is this your company? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. The best part is that she did this on one of the busiest weekends for Kay Jewelers! That was not going to fly. The opportunity to save $25 OFF is not common. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Repair paid for and diamond replaced. 2023 ForLocations.com All rights reserved. It can help you save $200 OFF on your orders. There can be some limitations, so pay attention. I am beyond delighted!! Sunday: 10 AM 9 PM ET. cart reminders from KAY at the cell number used . For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. KAY Jewelers offers engraving on select merchandise. You should not buy your engagement ring from this jeweler. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Also to let employees know they should not ask personal questions like their social. The store is refusing to do that as well. They treat their people like trash!!! -webkit-transition: all 0.5s ease; ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I paid approx. I contacted my bank for a dispute and Kay finally refunded me my money. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Kay Jewelers needs to revise their gift return policy. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. This company is a SCAM with jewelry. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Returning your KAY purchase is easy. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Always a pleasure to go in. I called the store and asked for a district manager and they gave me a wrong number. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. No, there are no shipping charges applied to orders shipped to a store. What is your policy regarding the gold supply chain? Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Top of the Page, When will my credit card be charged for my in-store pick up? Your Jewelry Consultant is ready to talk! Original review: Feb. 26, 2023. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. Learn more Corporate Phone Number: +1-441-296-5872. I have also spoken to customer service at corporate. The size was incorrect! I turned my ring into the kays store on March 9. The diamond came out four days later! We encountered an issue signing you up. This means that we may receive a commission The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. No need to wait for every minute to receive phone call from delivery partner. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. All Rights Reserved. 2023 HotDeals.com, All rights reserved. .left-navigation .nav-link a:hover, ForLocations, The World's Best For Customer Service Info. Removed the interest and allow us to pay the final payment of $185.00. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. A jewelry expert can help you find your dream jewelry. MORE+. This is where the fun begins! One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. When I brought it in, they said it would be $450 to repair. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Beyond that, he took no responsibility for the monetary loss. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. enhance your experience. How will I know when my order is ready for pick up at my KAY Outlet store? Set a time to meet online or in-store, and we'll meet you, ready to help. They had it sent back and returned on December 29th. } Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Very disappointed with kay.