Free Returns. How do you get banned by Nordstrom? OK, I just ordered 2 bottles from Saks online this time. I did make the transaction through PayPal but not on a PayPal account so that transaction won't show up on there. You may want to start checking the stores - depending where you live. 0000004577 00000 n Orders: Track Your Order. 0000005954 00000 n 0000142570 00000 n For orders being shipped to Alaska of Hawaii, shipping is offered at a flat rate of $27.99. Ship select orders to a Nordstrom Rack, Nordstrom or Nordstrom Local store, and pick up at your convenience. Does Nordstrom charge for return shipping? 55%. Great Brands. 0000006392 00000 n To see if cancellation is available, access Order History in your registered account and click Show Order Details. {WWD}, Mass retailers selling beauty brands having their momentWith big beauty retailers like Sephora and Ulta only available online because of the pandemic, shoppers are turning to grocery stores, drugstores, Target and Walmart to get their beauty fix. 0000103746 00000 n Make sure youre polite and conversational when making a return at Nordstrom, especially when returning used items without a receipt. Nordstrom does almost everything possible to keep their customers happy, this includes allowing returns on items that have been worn. Nordstrom is closing down their Trunk Club personal styling service, as well as all six of their Trunk Club stores, according to Yahoo! 0000001496 00000 n In order to cancel the order, please login into your Nordstrom account. Didn't know where to post - some opinions needed! Ask the Reader:Have you ever returned anything to Nordstrom and was it an easy process? I agree with the other comment. Ordered a pair of Pajar boots and got em 2 days later. The store associate can choose to issue you a full refund. DoNotPay's chargeback and refundsfeature can also provide you with a more convenient means to get the assistance you need. Get Free Shipping. Nordstrom.com inventory is often inaccurate and when youre really looking for something and theres only a few left its best to figure out which store has it and work directly with a sales associate from that store. Sit back and relax while we do the work. 0000015585 00000 n There were a lot of Tuscany, JHL and 900, but no Havana. I was just able to print out my Nordstrom order confirmation saying "item(s) shipped on 9/23/2009". $150 $195 Save $45 (23%) Buy From Nordstrom. Pay for item and have it shipped to your front door! All the customers have the opportunity to cancel the order at a specific time after placing the order. So I made the decision to cancel the order. Here are the 8 most popular questions that shoppers have about the Nordstrom return policy. There's a way to be firm and insistent and polite all at once. & Durga have launched two new Florist is the newest scent from Brooklyn-based perfumer, Ellis. Nordstrom Refund Policy. See Also: Nordstrom Price Match Policy: Everything You Need to Know (and Much More). Else, your order will be charged, and your items . I ordered some doc martens 8 days ago and have yet to receive a shipping confirmation. . The headquarters and head office of Nordstrom is located in Seattle, Washington, U.S. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We accept the following forms of online payment: Visa, MasterCard, Discover, American Express, Apple Pay, PayPal, Klarna and gift cards from The North Face. Best to go into a store and see if a SA can find a bottle at another store somewhere. Tap Write Message to send the request, and then wait for the seller's confirmation. 8. Does it? Stating this as a former Nordstrom employee, they dont cross-train the N.com customer care team on policies specific to N Rack (at least they didnt during the 5 years I worked with that team) So if you showed up wanting to do an exchange, they would likely refund you the amount of the purchase (if within their policy guidelines) and you would then need to repurchase the preferred item you wanted to exchange for initially. This applies to in-store as well as online purchases. I don't work for them, I just know of their reputation having been in retail in the past. Consumers satisfied with Nordstroom most frequently mention customer service, free shipping and return policy.Nordstroom ranks 7th among Department Store sites. I am not going to give-in to Ebay scalpers! Eligible orders can be cancelled for a short time after order placement. I ordered a pair of really cute trousers a couple of weeks ago and I never got an email that the order was cancelled. Aka you cannot return gifts even if they have tags. Your information is incorrect. 0000068763 00000 n Enjoy free gifts with beauty orders. This is the type of conversation that committed customers are looking for". Right now, Nordstrom's return policy is to accept returns on a case-by-case basis in the form of payment the product was purchased on. Else, your order will be charged, and your items shipped to you. Free Two-Day Shipping: If you live within 20 . Happened like 3 days after the order though. 0000003522 00000 n Log-in to DoNotPay and search for the Manage Subscriptions product. Quality 73. While theyll try looking up the item in the system, if they cant the refund will be in gift card form. 0000004840 00000 n But be warned, if you abuse Nordstroms return policy to often youll probably end up getting banned. A. You can access DoNotPayon any web browser or smartphone app. To cancel your order: Sign in to your account. 0000142085 00000 n It definitely helps (speed wise) if you have your receipt but it IS NOT required. do you need to buy something unique? 0000097211 00000 n Companies are set up in such a manner to minimize losses. If youre returning your item by mail, use the shipping label that they provide and a fee of $5.95 will be deducted from the refunded amount to cover the shipping costs. Do your return onlineby first shipping your items with the prepaid shipping label that's emailed to you by Nordstrom Rack. Then, click "Cancel" or fill out the cancellation form with your name, email, phone number, confirmation number, order number and a reason for the cancellation. {Business of Fashion}, Glow Recipe launches digital sampling programWith Sephorastores temporarily closed due to the Covid-19 outbreak, Glow Recipehas returned to e-commerce to make up for the loss of the sales coming from the retailer. I bought a cute ensemble yesterday but the shoes have been cancelled. Nordstrom/Nordstrom Rack Documentation. Phone: 1-888-442-5830. The wigs that the buyers received weren't the same as on the website. 1 319 846 4140; for callers outside the US and Canada. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard. Feb 22, 2021 1 1. If everything checks out fine and the merchandise has been shipped, then they charge the entire amount. I mean it should have been in your mailbox by then. Have a look at the order in your buying items list. All Rights Reserved. This is how the keep track of those who abuse their return policy. Phone Number: USA: 1.888.282.6060, Canada: 1.877.794.5304, International: 1.319.846.4140. 0000003245 00000 n 0000096954 00000 n Upon their receipt of the items, your returns will be processed in 10-14 business days, and you can expect a refund in 5-7 business days after processing. I just wait until they flooded their stores with a gazillions bottles of Havana and I will order ONE then. and I cant seem to accomplish this seemingly simple task. I guess that's currency conversion but still How are you guys ordering from Rack? If you are unable to see the Cancel Order button, then it is too late to cancel the order. Credit services. Question: When Is The Next Nordstrom Rack Clear The Rack Sale, Question: What Time Does Nordstrom Rack Open On Saturday, When Does Nordstrom Anniversary Sale Begin, Question: When Is The Nordstrom Semi Annual Sale. 0000000016 00000 n They are working like TopShop, hm, and boohoo. Just got an email that all of my orders have been cancelled. If they already charged your account before the reversal, use the word "fraudulent" and see if you can induce a quaver in their voices. 2023 Breaking Media, Inc. All rights reserved. If you think this information is worthy for other people then share it on Facebook and Twitter. 0000048460 00000 n WWW Express Philippines Shipment Tracking, TCI Freight Transport Consignment Tracking. Following is the address: Nordstrom customer support service number 1-888-282-6060 and email address contact@nordstrom.com. 0000086555 00000 n Nordstrom took them back with no questions asked and even apologized to me. %PDF-1.5 % You can make your returns: Take your items, the purchase receipt, and proof of an original form of payment to an open U.S. Nordstrom Rack or Nordstrom store. Nordstrom Return Policy: Answers to Your 8 Biggest Questions, Nordstrom Price Match Policy: Everything You Need to Know (and Much More), click here and print out a blank return form, Macys Return Policy: We Untangle ALL the Confusion. Provide your account details such as email address and username. Just got an email that all of my orders have been cancelled. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Enjoy free trials on your favorite websites, Skip the wait queue to speak to a customer service representative, Negotiating hotel bills for the best deal, Under 'Details', select 'Cancel Order' to start the process request, If the 'Cancel Order' button is disabled, your order is not eligible for cancellation, If your order cancels, they won't process your payment. Stay current on the latest trends, news and people shaping the fashion industry. Reply. Ended. 4. How to Cancel Your Nordstrom Rack Order With No Stress. If the "Cancel Order" button is disabled, the window to cancel has passed and your order is not eligible for cancellation. If ship to store is available for your . Nordstrom Rack has Different Policy. You can only make returns on eligible items 45 days after the original ship date. I see. And it does not say if you can EXCHANGE an item bought at a regular Nordstrom, at a Nordstroms Rack. If they already charged your account before the reversal, use the word "fraudulent" and see if you can induce a quaver in their voices. Tell them you want to place a phone order and the employee will do whats called a charge send; in this case, youll give them all personal info and read them your card # over the phone and theyll enter it in before charging your card there and shipping it to you. We are getting a Nordstroms here in Nashville in 2012. I am not going to give-in to Ebay scalpers! I thought I was 'lucky' enough to get Iron Rangers 2nds for $66 during the random restock last week. If the individual item is heavier more than 5 pounds then it is not eligible for free home delivery. These will give you lots of new information. If you make a purchase from their Outlet, known as The Rack, be aware that they have a less lenient return policy. few months back we bought a luxury clothing from them and I identify it is fake when we report to them, they first apologize but then said I was banned Go to a physical store, have a rep place your order and pay cash for it. Typically not worth it considering you have to pay shipping, their 28% international surcharge and all the prices are in USD so you've got to convert it allbut the deals were up to 90% off so it was worth it for some items, now that we got a Nordstrom.ca we can hope the canadian rack will follow! If not, ask them for the store number of a store that has it - say store 600 for example. When returning anything without a receipt they will ask you for your I.D. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'wikians_org-large-leaderboard-2','ezslot_4',635,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-large-leaderboard-2-0');Those items that are returned by using U.S mail, will reach Nordstrom within 10-14 business days. Lost on conversion both times on my credit card. See Also: Macys Return Policy: We Untangle ALL the Confusion. What else can I Use to locate my shoes! Alerts when your favorite items come back in stock or go on sale in your Wish List or Bag. Among others in the apparel and footwear space that have reported, Dillard's and Urban Outfitters also fared well, reducing inventories by 14 percent and 18 . I am not going to give-in to Ebay scalpers! Anniversary Sale: $20 off $150 spends using the Nordstrom app. startxref 5. Nordstroom has a consumer rating of 3.45 stars from 702 reviews indicating that most customers are generally satisfied with their purchases. Brand co-founder Christine Chang told Glossy:"The premise of the private account is conversation-firstWe'll also ask questions that are a little bit more fun and light-hearted. After the successful receiving of your order, Nordstrom will start the refunding process which usually takes 3-5 business days. Please respond with the packing details. In order to use the eGift Card in stores, you have to display the eGift Card on your mobile device to scan it otherwise youll print out the card and produce it to anyNordstrom or Nordstrom Rack to scan at the time of purchase. 0000005808 00000 n Here you can see a button "Cancel Order", click on it. Can I return my purchase to Nordstrom rack if I bought it from Nordstroms. Your instructions on your web site are not clear Does Nordstrom Rack return after 90 days? The buyers also tried contacting the company but CiCI Wigs never responded back. However, once you have received your order, you may return or exchange any . Returns received after the 45-day return period may be accepted, but will be subject to a partial refund of 50% of the original sale price. 0000005108 00000 n I went to Escondido North County Fair personally tonight, and the SA there told me nothing in stockroom, as far as she could tell. I havent gotten canceled on lately. Some of these answers cant be easily found on the Nordstrom website. It has come to my attention that the Nordstrom return policy has changed in relation to how long you have to return items. According to internet sources, the total net worth of Nordstrom is US $564 million till 2018. Sale. Yes, I went to Nordstrom and Macy's at Fashion Valley in San-Diego just now, and they don't carry them. If you try and return an item 90+ days after you purchased it, youll have to accept store credit in the form of a Nordstrom gift card. Additionally, you can select Nordstrom expedited or same-day delivery options for select areas. Please enable Javascript in your browser and visit us again! If you had made your order through guest check out, you can cancel the order within two hours from the time you ordered it by calling the customer care at HauteLook. Our live chat is temporarily out of service, please email us at sales@revolve.com! The platform provides sales teams and buyers one platform to shop in-season and upcoming collections, access real-time product data, and visually plan . It doesnt matter if you have your receipt or not. They're not trying to screw you - they just can't find the item that their inventory system says they have. 3. 189 0 obj <>stream At any rate, they owe you an explanation and at least free shipping on your next order. 0000013476 00000 n This will appear on your orders page as Late-Return Fee. Like many other retailers, Doke said, Nordstrom marks used or worn clothing out of stock and writes it off as a loss. New fragrances from D.S & Durga, Plumes and Steamed Rainbows, Ellis Brooklyn launches new scent, Florist, composed by Frank Voelkl, Robertet acquire Spanish natural ingredient processor, Aroma Esencial, New soliflore from House of Matriarch - Mother of all Roses, Alfred Dunhill fragrance license up for grabs, New look for Caswell-Massey, plus new scent: 2571. This happens everywhere, especially with warehouse sales & outlets. Earn 1 point for every dollar spent and 2,000 points will earn you a $20 Nordstrom Note (like a gift card to be spent in-store or online). You can get free shipping or delivery if you spend more than $100 on all your purchases. They just don't have Havana by Aramis or Gentlemen Collection or whatnot! Get $5 Off Orders $50+ When You Use the Nordstrom Rack App. March 2023 Coupons and Promo Codes for Nordstrom Rack. Does yelling at people over the phone or making low-level employees scared really make you happy? 9. Your credit or debit card number. They don't have canadian site yet. right? If you dont want to return or exchange the item then you can ask for it to be repaired. Example: If the order value is $100 and the shopper has paid 1 instalment of $25 then in case of a partial refund ($60 for this example) Afterpay will cancel the shopper's 4th and 3 rd instalments of $25, and reduce the 2nd instalment to $15. What youre doing here is making sure that the salesperson has the item in their hands before you order it, so youll actually get it. In order to cancel the order, please login into your Nordstrom account. 0000079605 00000 n It turns out we are recently banned by Nordstrom Everytime when we place an online order, it got immediately cancelled. His birth name was Johan Nordstrm but afterwards, he changed it to John Nordstrom. I placed a order with Bobby M. over the phone. The CEO of Nordstrom is Erik Nordstrom. If youre not happy with it, for any reason, just bring it back in (hopefully with the receipt) and get a full refund. I ordered a pair of boots from Nordstrom over my phone. Under 'Details', select 'Cancel Order' to start the process request. Mary Pickering, a senior partner at Simpactful, a CPG and retail consultancy firm told Business of Fashion:"Consumers now have a mindset of 'I just need the essentials and maybe I just lost my job, so I'm going to go inexpensive' Its kind of similar to what we saw behind the recession in 2008." Does anyone know how to get through this? Saturday-Sunday: 10:30am-6:30pm ET. If the seller hasn't shipped the item within the timeframe they promised when you bought it, you can cancel the order. Please check your invoice, email confirmation, or Purchases page to confirm whether or not your item is returnable. With its headquarters in Seattle, Washington, Nordstrom Rackis a luxury department store chain, a subsidiary of Nordstrom. Click View Details to see the specifics of your order. Full Refunds. $29.97. A federal law applies to most things you order by phone, mail, or online. Gift Cards may not be returned, applied as payment on any account, or redeemed for cash, except where required by law. Make sure your billing address is the same as the shipping address, pay with a single nordstrom card (no multiple tenders), and be prepared to go through a phone order verification process with the service bar at the store (this is another fraud prevention tool). Correct and yup, no Canadian site unfortunately :(, Same here, their stock is so iffy with all the items selling out then temporarily being available, guessing that's why we're all getting cancellations. After that, your cancellation process of Nordstrom rack order will start. Email: sales@revolve.com. After all, nobody wants to pay big bucks to wear a beautiful dress thats already been worn once, or multiple times. I was really looking forward to getting them. I ordered size large #6111198 women Flannel Dog Pjs on December 4th. Show Coupon Code . I had a gift card I'd been sitting on for over a year, so I was stoked to get my dream blazer at 90% off a few days ago, then got a cancellation notice. I am based in Nashville and have shopped at Nordstrom and Neiman Marcus across the country. 0000068666 00000 n Damn, that sux man. NORDSTROM WILL NOT OFFER STORE CREDIT OR EXCHANGE FOR ITEMS WITH TAGS ATTACHED IF THERE IS NO PROOF OF PURCHASE. I am not going to give-in to Ebay scalpers! After that, your order will begin processing, and can no longer be changed. If you have returned your Nordstrom order then you can see your amount within 3-5 business days. Sign into your account and find your order listed. Search for an online form on which to cancel your order. Nordstrom Rewards (or The Nordy Club) allows you to earn points on your purchases and it's free to sign up! Did Nordstrom change their return policy? Nordstrom is canceling orders and delaying its anniversary sale amid pandemic Nordstrom has canceled more merchandise orders and delayed its Anniversary Sale until August, WWD reports. Plus, circular fashion's timely opportunity. When you submit the details, the app will compose a cancellation letter for you and email it to the company. Once you get in touch with a salesperson from a store that theoretically has the item, repeat step 1 - ask them to find it and if they have it be ready to place a phone order. Nordstrom Inc., further maneuvering to manage amid the coronavirus, has canceled more merchandise orders and has planned its Anniversary Sale down 50 percent and postponed it until August. If you do not see the option to cancel, we are unable to process a cancellation. Press question mark to learn the rest of the keyboard shortcuts. Usually, the biggest cuts/deals are on items with only 1 remaining in stock, so it's very likely to happen with big savings. As of January 2017, you can only get a cash refund if the purchase was made in cash. Im inquiring about the status on my order..I have not received a confirmation..Please send the tracking number and let me know if the package is in transit. Let's see if I actually get it. Glow Recipe launched its first toner product on its website and Sephora.com and tested out its first digital sampling program through its new, privatecommunity on Instagram called Glow Gang. Not sure how this order system works.#e-commerce #retail, Go to company page Phwee. WTF????? 0000060306 00000 n Nordstrom is canceling orders and delaying its anniversary sale amid pandemicNordstrom has canceled more merchandise orders and delayed its Anniversary Sale until August, WWD reports. Shaping High Waist Thigh Slimmer (Plus Size) (Online Only) $56.00. 130 60 Verified. 7. Go to a physical store, have a rep place your order and pay cash for it. This is a community page for discussion and is not operated by Nordstrom. You can also get a $40 bonus Nordstrom Note when you order an item on the same day you are approved! Our Cancel Anything product just means that! These are the stories making headlines in fashion on Friday. 0000086930 00000 n Nordstrom Rack'sreturn policyprovides for the following: If you experience any challenges while returning, you could contact customer care services for further guidance. Finance and an email sent out yesterday (5/24). If youve bought makeup from Nordstrom and are unhappy with your purchase, even if youve lost your receipt or its been a while since you bought it, Nordstrom will likely take it back to make sure you are satisfied. {Glossy}. 0000012757 00000 n 2. We can help you cancel any product or service order, regardless of the company. Their stock isn't always synched up with their website - especially if there are a flood of orders - so mistakes happen. 0000142473 00000 n On the flip side, Nordstrom is a full-price store, and with labels like Moncler, Gucci, Burberry, and more, its easy to make a big dent in your wallet. Apple, Go to company page Man i was waiting for you to get the bottles and give us some reviews :-| THAT SUCKS. Thank you. Ongoing. Especially considering that you had to wait a week before finding out. You can either mail them back with the enclosed return label or bring them back to your nearest Nordstrom location. DoNotPay's small claims courtis what you get for the needed help to file a lawsuit against Nordstrom Rack if they're giving you a hard time trying to cancel your Nordstrom Rack order. OK, I just ordered 2 bottles from Saks online this time. If any Nordstrom debit card is lost or stolen, or if I think that someone is using my Nordstrom debit card without my permission, I will immediately telephone Nordstrom Card Services at 1.866.445.0426 or notify Nordstrom Card Services in writing at Nordstrom Card Services at PO Box 6555, Englewood, CO 80155. If they already charged your account before the reversal, use the word "fraudulent" and see if you can induce a quaver in their voices. It establishes guidelines for when online sellers must ship your item, what they should do about delays, and when they must give you a refund. I completed my order and received my order confirmation. Youll Catch More Flies with Honey than Vinegar. After placing your order online/ via the app, you only have a small window to cancel your Nordstrom Rack order. No one said anything about yelling. Yes. After that, your cancellation process of Nordstrom rack order will start. It's only 8 bucks, so, it is not a big deal. White paper tags that say Nordstrom Rack, mean the item never came from Nordstrom. You've probably had the chance to shop your favorite brands at highly discounted prices or substantial flash sales either in-store, on the app, or online. Let's Chat! Learn how your comment data is processed. Thats immensely frustrating. xref Plus, Glow Recipe launches digital sampling program. I think the agent you spoke with provided inaccurate information maybe John is a new hire on the Nordstrom.com side and unfamiliar with Rack vs Full Line Store policy differences. Plus, what can (and should) brands do with excess inventory? hb```b``e`B cg`a\bP`2f1m=Zf%Fk6}/f02p(\|7*pFgv^~ob6!G{z_-x\'{[y &> ;t*^jVk%%9Or]wlbihUvrsIX4*. Normally held in July, the Anniversary Sale is one of the retailer's biggest events of the year, and its unique format has made it an industry phenomenon because of its high revenue potential. 0000086528 00000 n If you still don't require the purchased item/s for one reason or the other, you could consider returning the item(s) to the store when it's delivered. 0000104039 00000 n Create an account to follow your favorite communities and start taking part in conversations. Click "Settings" "Payments". I am not going to give-in to Ebay scalpers! Calling a store is sometimes a lot quicker as the salesperson has the item in their hand, or can direct you to another store that may have it. If you have canceled the order on Nordstrom rack online then you can get your refund within few days by the same payment method. For expedited shipping, we offer two day shipping at $14.99 per order or next day shipping at $24.99. Can I return a Nordstrom Rack purchase to Nordstrom? Nordstrom Rack does not provide an exchange option at this time. 0000142716 00000 n Gift cards can only be redeemed for cash when required by law. To avoid the headache Nordstrom and companies can give you while canceling an order to force you into purchasing it, use the services of DoNotPay. Provide the name of the subscription service you want to cancel. Some people are not happy with their purchase due to certain reasons and they want to cancel the order. Plus, get access to app-only features! I ordered the reigning champ shirts today but haven't gotten a cancellation yet. Have tried to use different credit card, different billing address and new IP address and it never works. Despite its stores being closed for 47 days during the first quarter, Nordstrom was able to slash inventories by 26 percent year-over-year. Have a look at the order in your buying items list. in Nordstrom Rack coupons. RETURN POLICY Returns received after the 45-day return period are accepted at our discretion. He was born on February 15, 1871. If you are looking for how to get free shipping on Nordstrom rack then you can read here. A bit bummed because it's been almost 2 weeks since I placed my order and only getting the cancellation notice now.. Hey guys, often when an item is the last one in a size, it's actually just Phantom Inventory. 0000097635 00000 n 0000086280 00000 n You can access DoNotPay on any web browser to get assistance with: Learn moreabout the various features DoNotPay offers you to benefit from their services. Mostly not as I can find most of their items in other store such as Bloomingdale Neiman. 0000004614 00000 n There were a lot of Tuscany, JHL and 900, but no Havana. 0000143937 00000 n Quick Answer: How To Cancel A Nordstrom Rack Order. If you make a purchase from their "Outlet . I went to Escondido North County Fair personally tonight, and the SA there told me nothing in stockroom, as far as she could tell. 4a. UPDATE: if they cancel your order they won't tell you. There is nothing fraudulent about making a mistake in accepting too many orders. There's no attempt here to bully Nordstrom into comping the shipping or whatever. 0000078988 00000 n Another way to cancel your order is to chat with a HauteLook representative who is going to help you to cancel your order. Tap it, tap Write Message, and then compose a message asking the seller to cancel the order.