I totally regret this. He said they will process my deposit refund. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. We recommend you contact your timeshare company before working with a timeshare exit company. All they would say is "that is what your maintenance fee guarantees". They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". Something is really off. We are a Team of like minded agents with one goal- Representing our clients at the highest level possible! We received our "free trip" tickets but ended up not even using them because departure times and actual trips were so limited compared to what they showed us at the airport. I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. The second most common complaint is that Sunset Group uses high-pressure sales tactics. Her "closer" finally agreed to text me the details. I cannot even sell mine for $1. Be sure to document everything and consult an attorney if you have any questions along the way. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. By not allowing us to exercise our rights to cancel our contract within the time period set by Mexican law, Jose Luis Hernandez, Patricio Muldowney, Alvaro Cardena, Rosalie Silva, Jennifer Snyder, and other participating members of the Sales, Marketing, Management, and Legal staff employed by Sunset Fishermens violated Mexican law and committed fraud. Some of the lies: They can contact you with the name of "Marketing for Sunset Group" or "m4sunset" and promise you the all the best of Cancun. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file The Better Business Bureau is a great way to check if a company is reputable. Some things that can help you tell if a company is reputable and not trying to scam you are as follows: We only suggest companies that use escrow, so you dont have to pay them until theyve successfully helped you get out of your timeshare. Our "VIP week" couldn't be booked at all. www.sunsetscam.com I have evidence showing the lies and how Sunset promotes its memberhsip. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. Im praying one day there will be a law suit against them. 2. Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. It was very overwhelming and confusing. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. Possibly the attorney General also! How To Cancel Royal Holiday Club Timeshare? I was scammed in May 2018. Some of them even claim that they can assist you with canceling your timeshare no matter what the case may be. Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. I politely declined the offer. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. We finally caved in and agreed to meet the last day that we were there. Sunset Solutions Group consumer reviews, complaints, customer service. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. We attempted on a number of occasions to work out the issues with Sunset and their only solution was 1) either to continue to pay on the fraudulent contract or 2) to accept a contract cancellation with no refund of our monies already paid to Sunset (neither of those options were acceptable). They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. Our primary problems are: The plaintiff is . Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! Legitimate Exit Companies that Buy Timeshares? This took several months to correct. Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. 10 Lote 13-B, Zona Hotelera, Fraudulent charges on credit card and fraudulent timeshare contract. We are attempting to get out of our recent membership to "The Ultimate Loyalty Program" which was completely misrepresented during the sales presentation. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. 1. It's such a shame that these crooks are taking advantage of vacationers. Guess what? Absolutely outraged! After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. How To Cancel a Manhattan Club Timeshare? I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. Search Close. However, there are a few options available if you want to get out of your contract. They are Unethical, dishonest and should be put out of business. We review timeshare exit companies so owners can make an informed decision. Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. Not sure who to start legal proceedings through. At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". Sunset World Resorts & Vacation Experiences - Sunset Fishermans Village Time Share - Rip-Off. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. Of course they refused. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. Another thing to keep in mind is that anything that sounds too good to be true probably is. I got a call for a Jose Aguirre, who said he represented the Corporate Membership Services and the legal department. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. They said this was a standard business practice in Mexico. Sunset Groups ratings and reviews reflect all of these issues and complaints. Have you ever thought of a class action suit or is that possible for an American citizen to file a class action in Mexico? And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. This is when we knew the postings on the Internet were so very true. Thanks. This was again was a bad mistake. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. Many customers on different message boards, that were unsatisfied with Sunset Groupsuch as ComplaintsBoard and RedWeekwere approached by a timeshare exit company called Mexican Timeshare Solutions. Can You Get Rid of an Escondido Towers Timeshare? I said "I said mail, not phone, not fax, and not email". But there is one site that seems to know where they are all the time, namely their collection agency, Resort Management International. Hello I was scammed too. Is there any legal action being taken against the Sunset Group? For example, on Consumer Affairs, Sunset Group has a 1.5-star rating with nearly 200 reviews. They offered to let me review with their on-sight lawyer but I refused that for obvious reasons. They said they cannot do business via phone, fax, or email. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. We are in the same boat and now they are threating us to ruin our credit. By providing my contact information and clicking submit, I am giving TimeshareExitAdvice.com and its partners permission to contact me about this and other future offers using the information provided. If you pressure them. 8. If there is a lawsuit, let me know guys, I was a victim too. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. We couldn't use the 2 weeks concurrently (travel w/family). If anyone has information on contacts I would appreciate the info. I also almost got scam by Sunset World too . I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. Submit a complaint and get your issue resolved. We followed the terms of the contract termination clause (13) as written in the contract. This turned out to be a Big Mistake! I asked for the details of multiple travel destinations package. We then informed Mr. Hernandez of our intention to exercise our rights under Mexican law and cancel our contract. I'll keep you posted on how it turns out for us, but so far it is not looking good! How To Write a Timeshare Rescission Letter? There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. Always do your own due diligence and research any company youre considering doing business with. Two of the biggest warning signs are if a company asks for payment upfront, or if they cold-call potential customers. We have the same story as you. We were being scammed and taken advantage of financially. In addition to their duties overseeing the companys Smooth Passage initiative, they also have a robust customer service team based out of their Miami, Florida headquarters that takes great pride in taking care of all your needs before, during, and after your stay. After coming home and investigating some more, I feel lucky to have gotten away from them alive. I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! The family-owned Sunset Group operates timeshares in Mexico, with properties centrally located in Cancun and Riviera Maya. There are several such practices to be aware of when youre looking to cancel Sunset Group timeshare. In fact, sometimes all it takes for a scammer to wipe out your bank account is these upfront fees. I have been in touch with people there and they say they are working the process but it takes time. When evaluating a contract, always be on the lookout for any inconsistencies, as they may point to a scam. Each of its hotels has its own unique style and provides guests with an unforgettable vacation experience. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. Hello. So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. However, we were unable to discover anything online relating to pending litigation against Sunset Group. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. We only recommend companies with high ratings and strong track records in the industry. It's a lie. Anita Rigoni of US. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. Sunset Group is headquartered in Miami, Florida, and appears to be owned by RCI the largest timeshare company globally. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. Has anyone been affected by them via a lawsuit or credit ding? I was specifically told I was not buying a timeshare. Assuming somebody offers you an astounding arrangement on a timeshare bundle or persuades you that you can get a good deal on a specific help, theres a big possibility that they are lying and are simply attempting to get cash from you. We will not pay anymore maintenance fees and will not return to any Sunset Property. The first offer to purchase was around 68 thousand dollars. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. This website uses cookies to improve your experience while you navigate through the website. 4. Unfortunately, we couldnt find anything on the internet about an active lawsuit against the Sunset Group. 1 of Membership Purchase Agreement shows annual maintenance fee is $719 which matches the fee for Cancun Sunset Club (Royal Sunset - on the beach), however when 2008 week was paid for Royal Sunset, the week that space banked with RCI was for Sunset Lagoon which has a lower maintenance fee of $616 per the 2006 schedule. My fianc and I looked at each other the entire time wondering why in the world we were doing this. Lie #3. The first offer to purchase was around 68 thousand dollars. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. Write a review Sign in. By providing my contact information and clicking submit, I am giving MyTimeshareExitReviews.com and its partners permission to contact me about this and other future offers using the information provided. These are more complaints about this resort: They had us fill out a form and told us that is was in order to get our credit pulled to see if we could get a better percentage rate on our monthly payments. Never spoke to them before. I wanted to cancel but my wife wanted the SUV for the week. Sunset Group, Sales Dept. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. I asked to see the rules and they changed the subject. I can't begin to tell what a horrible experience it was. If there is a lawsuit please let me know, I was a victim too. then they wanted to combine 2 contracts in 2018 into one and sell us more perks. Unfortunately, the company has been embroiled in multiple lawsuits over the past few years. Take action now! Update question - did they finally stop calling? I became suspicious these series of complaints of others. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. May 22, 2010 @ 12:56 PM). Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. Welcome to Sunset Properties Group! I am okay to take the 'hit' with collections, but did you make any more payments? i am assuming that you will get this message? Sunset Group is a family-owned timeshare developer. i cannot find anything out on this case though. There are no reviews yet. I hate those people with a passion. These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. Filed March 20, 2017 4. Their goal is to make your vacation as enjoyable as possible so that you can come back year after year. This scammers has to stop. How to get rid of a Mayan Palace Timeshare? How to Get Rid of a Timeshare in Florida? However, according to a past lawsuit filed by the Welk Resort, here it is mentioned the company would charge fees of $5,000 or more for their services. Kings Creek Plantation Timeshare Cancellation? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. How to Cancel Hyatt Residence Club Timeshare? After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. How To Cancel Holiday Inn Club Vacations Timeshare? On latimes.com, Timeshare Exit Team publicly stated their average cost is about $4,000 paid up-front. The plaintiff (or petitioner) notifies the defendant (or respondent) that they have started a court case against them by having them served with a complaint (or petition) and summons. They refuse. We sent in the documents and waited for closure. So would I Earl. So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, We purchased a timeshare contract with Royal Sunset Beach Club after a VERY high pressure sales presentation that lasted for several hours with our 2 small boys in tow (ages 5 & 1 at the time) July 22, 2006 at the beginning of a week long vacation in Cancun (we were not leaving until day #6 & there was no readily available means to further evaluate this contract plus the 6 month delay to even access any of the "proposed benefits" presented in the contract / presentation). Discover Riviera Maya Reservations for Non-Members Resort Select a Resort Check-In Mar02 Check-Out Mar04 Adults 02 Children 00 Member Promotions Therefore, we used the five day right of rescission as stipulated in the contract. MyTimeshareExitReviews.com is not a law firm or has any affiliation with a law firm. There have been several class-action lawsuits filed against Sunset Group in recent years. If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. This company took advantage of the opportunity to be just as fraudulent as Sunset Group has been shown to be. 5. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. I have collected evidence to support the claims of thousands of people deceived from this company. If youre stuck in a Sunset Group timeshare contract, youre not alone. And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. It all started the moment we stepped off of the airplane in Cancun, Mexico. That night I googled them and saw a lot of bad reviews about them . 2. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitadvice.com. They are taking away their earnest money based on lies and misrepresentation. This is designed to make it easier for people to get out of their contracts and make better choices in the future.