alight customer care representative job description

Acknowledging and resolving customer complaints. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. View Job description, benefits and responsibilities. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Be prepared to answer why you are interested in this particular job opening. Browse by city or country to find one in your region. Alight Solutions offers a promising . Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. The mission of our customer care teams exemplifies the need for humanunderstanding. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. to demonstrate your interest in the role. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Demonstrate a high level of confidentiality and professionalism By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Apply for Sr. Their job is to help ensure customer satisfaction. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Visit the company website to obtain information on the company and review the job description prior to your interview. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. These teams are a critical component of Alights health care,retirement and HR-delivery services. At Alight, we believe a company's success starts with its people. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Reporting Relationships Help make it more accurate by adding yours. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Customer Care Representative Greater Toronto Area, Canada. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Posting id: 823465203. * Initiate new leave cases in our system Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Health, Dental, Vision, Life Insurance and more. Alight is committed to the continued development of our colleagues. We're always looking for great talent. Lensa, Inc. - Lensa is a job search engine. At Alight, we are reimagining how people and organizations thrive. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Work-Life Balance With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Insurance Health insurance Get the latest news and information. Mid Level Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! DISCLAIMER: This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. I was responsible for keeping up to date with daily schedules and routines and managed all of . You can deactivate or delete job alerts by clicking the button below. HDHP or PPO available., At Alight, we believe a companys success starts with its people. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Our story starts with a simple universal truth: Every business is a people business. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. * A demonstrated successful work history in customer service, insurance, or related field. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Accurately documenting all conversations and actions taken on each interaction. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. The mission of our customer care teams exemplifies the need for human understanding. * Call Center and Hospitality experience preferred. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . See our awards. Alight Solutions Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Customer Service / Guest Services, Part-Time East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Benefits start on your first day of employment, Programs & activities that give back to our. * Use productivity and quality data & metrics to achieve superior customer service results Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Customer Care Representative Human Resources. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. READ MORE Important information: Find out if you meet the requirements! Averages based on self-reported salaries. Ten paid holidays per calendar year (8 fixed and 2 floating). Must be able to work a flexible schedule based upon high call volume needs. * Be kind and compassionate Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Get a free, personalized salary estimate based on today's job market. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Communicating with customers through various channels. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. At Alight, we are reimagining how people and organizations thrive. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. 2023 Snagajob.com, Inc. All rights reserved. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Qualifications for a job description may include education, certification, and experience. You have successfully created a new job alert. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Learn more about our customer care offices. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Training will begin for this class on Monday, May 1st Read more Alight - 3.1 San Juan, PR. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Alight Solutions San Juan is looking for real people, who are passionate about customer care. There is no travel required for this position. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Si es as, entonces ReedGroup es para ti! Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Our people are our greatest assets at Alight Solutions because People Matter! We are Alight Solutions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . You can also receive alerts via instant message. This training will take place during the first 5-weeks of your employment, and the hours are full time. 1999 - There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Additional pay could include bonus, stock, commission, profit sharing or tips. Customer Care Representative Human Resources. You're able to quickly input and retrieve data while working with the customer on the telephone. Responding promptly to customer inquiries. * Create and update employee files in database, as authorized. Full Job Description. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We are brave in spirit, act decisively, learn quickly and get it done. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Because transformation takes a workforce. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Interested in Workday positions? We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. https://www.consumer.ftc.gov/articles/0243-job-scams. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. This program provides you with the foundation you need to lead to a path of success. View Job description, benefits and responsibilities. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Our commitment to Diversity and Inclusion. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. The estimated base pay is $36,558 per year. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. It's why we're so driven to connect passion with purpose. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Customer Care Representative Tasks. A 401k plan that includes a corporate match. You are This is a 6 months project and we offer Full Time Shifts (Rotating). The assessors like to know that you are familiar with the company and with the position for which you are interviewing. You will be notified during the hiring process which checks are required by the position. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Take the first step today by joining our talent community. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . We are forthright and genuine when we speak. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Want to receive job alerts for similar jobs? Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Be Real with Alight and help us re-imagine how people and organizations thrive. Job Details. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) As a Customer Care Representative, you will report to a Customer Care Team Leader You have already created a job alert with same filters. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. * High School Diploma or equivalent is required, bachelor's degree a plus Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Customer Care Representative Resume Examples. From company leaders to our newest colleagues, we all play a role in bringing our values to life. 88 followers . The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Explore careers Media or Investor inquiries? * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. It is a very convenient Job I have ever worked. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). This job listing has expired and the position may no longer be open for hire. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. They inform them about products and services, answer their questions and resolve their issues. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. We strive for Excellence Every Day by collaborating with our clients and colleagues.

alight customer care representative job description 2023