Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Here's what we know so far. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Customer loyalty and satisfaction is their number one priority. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Finding the right course should be simple and intuitive. This cookie is set by the Google. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. See which role best matches your experience. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Learn more (Opens in a new window) . Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Take proctored certification exams from your home or office. Apples most important resource, our soul, is our people. Click here to see the total pay, recent salaries shared and more! Apple is a drug-free workplace. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Sign up for notifications from Insider! Filter our Apple training by your desired technology. All our courses are practical, hands-on, and led by trusted Apple experts. This cookie is set by GDPR Cookie Consent plugin. . Apple is an equal opportunity employer that is committed to inclusion and diversity. When a customer needs assistance, you quickly assess their situation. Top editors give you the stories you want delivered right to your inbox each weekday. For more details and to apply, visit macadmins.org. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Apple's most powerful Mac will finally shift to Apple silicon. 50 features and changes you might have missed in macOS Ventura. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Learn more about the E-Verify program (Opens in a new window) . TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Apple training delivers everything you need to learn about the technologyonline and on your time. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Records the default button state of the corresponding category & the status of CCPA. United States Department of Labor. You reassure customers when delivering product diagnoses and potential solutions. You may be communicating with customers over the phone, in person or through email. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. And after youve passed an exam, display your verified digital badge on any professional networking site. They will also learn about the software and hardware they will use on a daily basis. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. To view your favorites, sign in with your Apple ID. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Introduce yourself, and well get in touch if theres a role that seems like a good match. Apple Professional Training exams are offered online and cost $149. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. This website uses cookies to improve your experience while you navigate through the website. Apple training delivers everything you need to learn about the technologyonline and on your time. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Different together. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. The Apple Professional Training courses are now available at training.apple.com. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. The mob used the electronics in the store to play music and record their dance routine. When a customer needs assistance, you quickly assess their situation. Your day in the Apple Store is filled with a range of focused support and service tasks. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Along the way, youll be updating your technical know-how and educating team members about technical issues. Ability to work independently: Independent work is a necessary skill for technicians to have. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Copyright 2023 Apple Inc. All rights reserved. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple today launched updated professional training and certifications for IT support and management. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Surname must be different to the First Name. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Apple benefits help further the well-being of our employees and their families in meaningful ways. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Own your learning schedule with self-paced, online courses. You may be communicating with customers about technical issues or non-technical issues. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. However, you may visit "Cookie Settings" to provide a controlled consent. Apple Inc. All rights reserved. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. They can also help businesses to develop and implement best practices for protecting their data. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. The entire store team benefits from your commitment to providing the best care for customers. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. A career as an Apple Technical Specialist can be both rewarding and challenging. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2.