clipper card balance refund

endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream EMC REFUNDS. Transit pass . Its also required if you want to set up automatic reloading. Will the toll lanes reduce traffic jams? Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Its also required if you want to set up automatic reloading. f What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Discount Cards For youth, seniors, people with disabilities and low-income adults. Otherwise, you will be logged out automatically. You have to fill out a form. about the future of clipper (external link). 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream (For example in NYC one can buy MetroCard at the airport without a fee.) You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. 0 0 10.146 10.364 re Hope this doesn't break the bank for you. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. E\\y\F@B.THH!*o* Pay With BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Where to Use On 24 transit services and more. If a Clipper card is not used for six months, it can be deactivated. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Paper Tickets Metropolitan Transportation Commission . /Tx BMC Skip the side navigation menu and go to the main content. How can I check my card balance or how much I was charged for a trip? Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Is there a way to purchase the card without paying the fee? /Tx BMC Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. New. For faster replacement, you also can pick up your replacement card at an in-person service location. The VTA Smart Passallows unlimited travel on VTA buses and light rail. 7) d"W0%Q T BART will also refund full unused paratransit ticket books. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. /Tx BMC Clipper Refunds: Only registered Clipper cards, are available for refunds. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. The Go Pass is valid for thecalendar year: from January 1through December31. HD 0UR K(EP%xg:#6(=VU-zTqwn?p E\i\\ A: Fire off an e-mail to clipper@bayareametro.gov. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. E\\y\F@B.DHR!"g/ So we just kept our Suica as well as our Icocaused in the Kansai. Key Clipper information translated to Chinese. BART will refund tickets with a remaining value greater than $1.00. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. You will get a check in the mail at the address you provide. EMC If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. If you ever lose your card, well replace it and restore your value for a $3 fee. (Some limitations may apply.) Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. There is a $5 fee for this service. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. HD 0UR K(EP%xg:#6(=VU-zTqwn?p https://www.clippercard.com/ClipperWeb/pay-with-phone. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. 0.749023 g Skip the side navigation menu and go to the main content. For three bucks, just consider it a cheap souvenir. /Tx BMC endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. How can I manage the account on their behalf? 0 0 10.146 10.364 re Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. You can also log in to your regular Clipper account to see your balance and download a transaction history. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Here's what you need to know. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream bFrADhDwzeCJt>HJG()qCFY9Vq{$s? And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. for more info). At your request, we can mail you a new card with your balance restored, typically within 2 business days. If your card is registered, contact us so we can block your card from further use. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. But alas, no longer on bART as they now wont let you exit like they used to. Only registered Clipper cards, are available for refunds. The refundmay take 4-6 weeks to process. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Yes, you can manage your account using the Clipper app and in your mobile wallet. And Metro card. Orders will not load if your Clipper card balance is negative. The site navigation utilizes arrow, enter, escape, and space bar key commands. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. The Go and Smart Passesare non-transferable. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Key Clipper information translated to Spanish. Your Clipper card will not be returned to you. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream It's just $3. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Graduate students are not eligible for a free Go Pass after this date. Station Agents can also provide pre-addressed envelopes to Treasury. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Any suggestions, or is this another way for a government-backed agency to abscond with my money? What should I do if my card is lost or stolen? If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. E\\y\F@B.DHR!"g/ Visit the Go Pass eligibility page for more information. What can I do with an online Clipper account? endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Email clipper@bayareametro.gov. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Due to observed delivery issues this is a less secure option. I havent needed to use it in that time. You can add value, see what's on your card, and see recent transactions. Pay With BART will refundpaper ticketswith a remaining value greater than $1.00. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. How can I cancel my card and get a refund? LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. EMC EMC I no longer need to use Clipper. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Clipper App. Many of the cards have about $50 on them, but a couple have about $200. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. o Discover . When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If you have a question, please call (510) 464-6841. My spouse, relative, or close friend needs help managing their registered Clipper card. For defective cards, no fees will be charged. Otherwise, you will be logged out automatically. If you don't want to deal with that, just pay the $3 to get the card. All rights reserved. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. -=9&_j?N3?vjUaFXpJ| Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Need to Order a Clippercard? Only registered Clipper cards are eligible for refunds. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. You wrote about Clipper freezing accounts. H*2T0T3415Rf& If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Registration is easy, and its free. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Clipper is a regional transit card that can be used on all transit in the Bay Area. 0 6 While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. It is available for free to eligible university, and hospital employees. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. 0.749023 g Minimum monthly payments are required. /Tx BMC Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Refunds are subject to the fees in Section 10. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Add only that total amount to your card. For youth, seniors, people with disabilities and low-income adults. EMC endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* Your session is about to expire due to inactivity. A: Many others are praying, as well. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Less than a cup of coffee. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Your session is about to expire due to inactivity. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Donations of tickets with unused value of less than $1 can be made to local non-profits. Clipper saves money. Learn more about Clipper on your phone. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). endstream endobj 185 0 obj <. 0 0 10.1455 10.364 re f Clipper says it does not take funds away, even if the card goes unused for years. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Tickets submitted for refund must have been purchased by cash or debit card. Q&A: Highway 101 express lanes opened Friday. Refund will be given as Returns shipping; 14 days: Money Back: . If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. This option helps you avoid paying for postage and is the most secure option. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream more. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. safe parking at hotels near Oakland Airport?? To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. EMC Note that only cash value can be directly transferred. 0 0 10.146 10.364 re https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Roadshow. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. USF does not issue refunds for a lost commuter subsidy. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. /Tx BMC Credit Card Type (check one): o MasterCard . At your request, we can mail you a new card with your balance restored, typically within 2 business days. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Fares are for one-way travel. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC E\\y\F@B.DHR!"g/ Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Refunds are subject to the fees in Section 10. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. /Tx BMC Opens in new window. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. 0.749023 g Registering your card protects your card balance and allows you to set up an online account. . endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re Latest Clipper News Never miss Clipper news! Learn More about the future of clipper (external link). OK to stay in Oakland for visit to San Francisco? You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Visit our VTA Smart Pass page for more information. f However, money added since then does not show on the account, as weve not used the cards. Transit pass refunds are subject to transit agency approval. This is the version of our website addressed to speakers of English in the United States. Use the app to manage your cards. ClipperCard is your passport to campus and beyond! Enter and space open menus and escape closes them as well. If you are still having trouble with your Go Pass, please contact us at. I would love to consolidate all the cards into one card. EMC Authorize payment below. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream As others have said, you can get it on the Clipper phone app for free. Refunds are subject to the fees in Section 10. 2020, Metropolitan Transportation Commission. Pay it forward. /Tx BMC endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream 2020, Metropolitan Transportation Commission. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. EMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). /Tx BMC Please note that, Caltrain has a proof-of-payment system for fare enforcement. No service to Chase Center atthis time,stay tuned for updates. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. We cannot give refunds for partially used passes or tickets. That will show you the cost of each trip. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. I dont think you can get back the basic Suica fee either. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. If unsuccessful, your Clipper card may be defective or damaged. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. What a scam! BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. f If your card is registered, contact us so we can block your card from further use. Clipper said they didnt have money in their accounts. Stanford, California 94305. /Tx BMC Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. All rights reserved. Clipper is committed to protecting your privacy. Options to Oakland Airport from Union Square. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Key Clipper information translated to Chinese. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. 2020, Metropolitan Transportation Commission. EMC If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Ticket Refunds. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Then you wouldn't have to bother about a refund. So what you could do is to rack up a negative balance to offset the $3 fee. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. For more information, please refer to our pre-tax payroll deduction web page. Choose to stay logged in or to log out. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Be sure to review the paper ticket fare chart at the station. Phone. H237402VH2P0P04341Qf& You can have multiple adult cards associated with a single account. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. EMC Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. This is one option for using up the funds on a paper ticket you own. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Registration is easy, and its free. A: No. Eventually, we got the refund. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. EMC Should I stay at a hotel near the airport? After that, you need to tag on and off for each ride. Unfortunately, the Clipper Card doesn't allow that. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.

clipper card balance refund 2023