Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. Review Movie Club Credit Activity. Select why you want to continue (Refund or Exchange) For questions about gift cards check out or Gift Card FAQ. Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. Wait to be redirected to another page. Signifies that the film rated may be inappropriate for pre-teens. Refund requests are not accepted after showtime. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. its a very bad app. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. MPAA I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. A Child ticket is 2 to 12 and a Senior ticket is 60+. When I click the link to print my tickets, the page comes up only as text. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Refunds are available in certain limited circumstances described below. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. CDA Idaho. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. Do not waste your time purchasing from Fandango. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. No, you cant. Applicants must also present a negative TB test or chest xray within 6 months of hire. Fandango does not offer partial refunds either. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. Bought 4 tickets using a gift card & balance going on my credit card. Do not use them.Mike. How Long Does It Take for Fandango to Process the Refund? Would give zero stars if I could. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. Tickets purchased through Fandango.com can be used at AMC theatres. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. ticket-taker) and scan the QR code on your ticket confirmation page. What Does the Fandango Refund Policy Say? It was their systems error that caused this entire issue! If you prefer calling, you can request a refund on the phone. Can I Purchase Tickets atFandango? Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Children under 3 are free except in reserved seating and recliner locations. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Children 6 and under are not allowed to attend Rated R features. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Accidental Order? Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Check balance. however i was able to use my credit by loggin in on my laptop to buy tickets. Yes! Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. All rights reserved. View our, Yes. AMC gift cards that start with 6006 . You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Can I get some help here printing these tickets? Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Security issues have become a daily part of our lives in America. No outside food or drink is permitted in the theatre. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. I lost my Diamond Rewards Card--what do I do? Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Please visit our Health & Safety Action In Regards to the Coronavirus page. They are a rip off and terrible customer service. All other General Admission seats do not allow for direct dine-inservice. Don't waste your money we all work too hard for it. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Enter your details in the chat box and complete your refund request. No record of transaction. There's a little square with the broken image . The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). Go to Cinemark :). The fee is detailed (listed as "booking fee") on your order summary at checkout. Contact your local theatre if you have questions regarding any state or local requirements. How Long Will a Movie Play at my Theater? Locations with military pricing available are listed on this page. You can receive refunds for tickets up to 60 minutes before the showtime. Paragon Theaters is proud to be a partner of Fandango. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. Kiosk ticket sales are an important service for our guests. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. They would rather lose customers who have been using them for 10 + years than giving a credit. Why do you charge a booking fee? I have reached out to customer service multiple times with no response. For a better experience, please enable JavaScript in your browser before proceeding. Fandango offers refunds or exchanges, and there are several ways you can go about it. They should be able to refund to your A-list account. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). I was able to make a reservation immediately! Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Please call theatre for any local restrictions. Just try to navigate a Fandango online customer service website. Please see Admittance Procedures for more details. Have you tried pulling up your order/confirm on the mobile app? Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Click on the link you can find under a headline Refund/Exchange. Click hereto requestmore information. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. I have the exact same error. Please don't use Fandango for your movie tickets. The purchaser must also attend the movie for which the additional tickets are purchased. Amazingly the purchased showed up. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. You bet. Do You Offer Parties & Private Events? When I got to the theatre they told me my tickets were in Milwaukee, Wi! Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Totally inflexible. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. 1. Called 2X have to wait for 24 - 48 hrs . Regal Entertainment is not responsible for lost, stolen, or recovered personal items. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. What is theDiamond Rewards Loyalty Program? On the Confirm Order page, enter the gift card number and 4-digit PIN. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card.