We went to the concierge and they printed out results for us, which they already had tied to our room. Arrl nem is beszlve, hogy az ti cl jnius . The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. Again this course is on the premium side and can cost up to $300 for around. Kind of a let down. From the moment we walked in, we were treated like VIPs! The service, the food, and the atmosphere around the resort were top quality. With the Excellence club, you definitely do get a little more privacy. Airport - Arrival was quick and easy. Visit hotel website. Also, the water was way too warm for almost all the pools. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. Masks are required on flights and airport. What are some of the property amenities at Excellence Riviera Cancun? All the restaurants are very average. When choosing an all-inclusive resort I think the food is the most important element we look at. They no longer give you menus at the restaurants, probably for safety. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. Other than having disposable mask included in the room, nothing has changed. Excellence Riviera Cancun: Top Notch. Would recommend to everyone. Its a simple fix I will remember for all future trips. Juarez, Km 324 - 342, Mza. Taxes and fees that are shown are estimates only. We liked it so much we ate there three times over our ten-day stay. We never leave reviews, because all the other great reviews are true about this place. This website uses cookies to improve your experience while you navigate through the website. Something new, they now take your picture at check-in, probably for security reasons. Tripadvisor performs checks on reviews. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? Own or manage this property? More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. Our driver wore a mask and we did too in the enclosed space. Again, this service differentiated the Excellence and made the experience incredible. We look forward to welcoming you back soon to your home away from home. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. So if you like to be close to the hustle and bustle this is the option for you. A. They were waiting with a very comfortable luxury SUV for us outside the airport. For this trip, we got a spa view swim out. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. Juarez, Km 324 - 342, Mza. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . 1 (888) 307-2623. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. Thousands of family travelers come here for their sun-soaked holiday each year. The service, the food, and the activities/room were all more than we could have ever hoped for. The front desk already had our test scheduled based on our departure time when we checked in. The poolside food options are pizza and cheeseburgers. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. There is a second floor with a private deck and plunge pool. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. Is it safe to get a taxi from Cancun airport? We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. They were so attentive and we had so much fun dancing and doing activities with them. Unfortunately it makes enjoying frozen drinks a little bit of a problem. Peek behind the bedroom curtains and it's pretty unsettling. Please, receive our warmest regards from The Excellence Collection. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! If everybody just left them in the water when not in use, there would be more than enough available. We estimate they took away about 25% of the pool chairs and restaurant seats. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. Excellence Riviera Cancun. This is the version of our website addressed to speakers of English in the United States. Share. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. 18+. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. I'm going 12/26/08-01/01/2009. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! The service is great, and the grounds are beautiful. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. When we stayed there was tequila, rum, vodka and a bottle of red wine. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Entertainment and hospitality went above and beyond. I would recommend getting more comfortable/soft sheets. Does Excellence Riviera Cancun offer any business services? COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. It might be a good idea to research some of . Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. We also use third-party cookies that help us analyze and understand how you use this website. Our first stay in 2019, Playa Mujeres was 5-stars all they way. Generally speaking, the Cancun Hotel Zone is very safe for families. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. Just have the paper results ready at flight check-in at the airport. Yes, parking is available for guest and it is complimentary. Our driver wore a mask and we did too in the enclosed space. Please, receive our warmest regards from The Excellence Collection. Package deal Contact accommodation for availability. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. Which room amenities are available at Excellence Riviera Cancun? Come together, come alone, regardless you will have an amazing time. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. Toggle Excellence Riviera Cancun. Lastly, bring lots of smaller bills for tips! Also a side note - beds and pillows very uncomfortable. Our 4th getaway to the Excellence Riviera Cancun. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. All the house wine is the same at every bar and restaurant and it's really bad. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. Food was great. Most of all, Gonzalo was MUY excelente! He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. Many people bring their own insulated drinks with built in straws. Its a must-try if you like Asian food and was our favorite restaurant on the resort. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. Room rates include meals and beverages at onsite restaurants and bars. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. The main steakhouse in the resort was pretty underwhelmed by this offering. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. 0:00 / 16:36 Intro Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort The Map Pinners 2.85K subscribers Subscribe 284 Share 32K views 11 months ago CANCN We're finally. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. Luxury Adults Only. No sign of any Mexican Food like you would expect to be available? A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. Are there opportunities to exercise at Excellence Riviera Cancun? The Excellence club has a range of benefits that are included in your package. We could comfortably stream videos and make video calls without dropping. For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. We would suggest booking before you go. This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. There are several restaurants and none disappoint. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. Our driver wore a mask and we did too in the enclosed space. I read hundreds of reviews on Google before selecting this hotel. Other than requiring masks the Cancun airport was operating like it always has. The resort and rooms are beautiful. There is a lovely coffee shop on offer too where you can grab your morning pick me up. If you go to dinner earlier, the wait will be short or nonexistent. Staff & Service: This is why Excellence is always worth it over other resorts. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. The pool scene at the Excellence Riviera Cancun is first rate. The other pools were pretty much the same temperature as the air around us. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. As you approach the doors they will automatically open. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. All of this was done outside what I consider normal business hours. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Basmati (Indian), also well done. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). The bartenders are great and fast. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Repeat already booked! I'm looking for some suggestions of places to play, and the. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. We did not do the Preferred Club this time, but have. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Pools are warm. We actually never ran out of anything. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. He got people to join activities they wouldnt have. Contact us for more information and details about the packages and options available. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. They absolutely did their best to clean it each and everyday. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. A traditional French-style eatery serves up some really well-done dishes. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The airport/airlines recommend an App like VERIFLY to upload your results. At Excellence resorts, there is a wide range of rooms on offer. The food was where the disappointment came. The Hibachi (Spice) - WOW! setting in the Riviera Maya, set along Mexico's Caribbean coast. Claim your listing for free to respond to reviews, update your profile and much more. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. The Dominican Republic shares the island known as the Hispaniola with Haiti. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. We were lucky to get one for the end of the week. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. SELLING PRICE: $1,500 USD. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. All of the team members go above and beyond for service. Cancun. Having stayed in the slate of resorts that the Excellence group has in this region. The building could use some maintenance. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. The staff speaks multiple languages, including English and Spanish. Wonderful!The focus is on keeping you safe. Review tags are currently only available for English language reviews. Bike ride is a great escape from this great escape. Yes, Excellence Riviera Cancun offers airport transportation for guests. Tripadvisor performs checks on reviews. The Excellence Riviera Cancun is a strong offering. Brands such as Grey Goose, Johnny Walker Black are available. The Mile Spa is a solid offering. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. The resort was apparently full, but it really didn't feel like it. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. Wedding planners, along with wedding packages and honeymoon packages are available. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. It means so much when it comes from our guests. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. Does Excellence Riviera Cancun have airport transportation? You are surrounded by breath taking views, lush gardens, amazing architecture. It has been a pleasure having you with us and we look forward to hosting you back soon. We worked out our new flights and needed to change our airport transfer. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Overall, we plan to return next winter and think weve found a perfect spot!! However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! We at InspoVacay prefer a more condensed offering. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. This is the place to be if there is any game or sporting event. We managed to make it to the ocean once but it took a little liquid courage to do so. Actually I can't decide on where I want to stay or should stay? A. You can also put your name in to return later and get a drink or enjoy the live entertainment. Please, receive our warmest regards from The Excellence Collection. And here is the next complaint in our review. Its a very smooth process. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. #1 of 10 all-inclusives in Puerto Morelos. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. It was nice having our own private area where we could switch off and read a book. Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. These are usually put up throughout the resort and be sure to ask in the spa if not. The standard and variety of food on offer was really top quality. They taught us some Spanish phrases and talked about Bollywood! We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. Spa is really good as well. We were not ashamed to take any unsupervised float we found if we needed it. We estimate they took away about 25% of the pool chairs and restaurant seats. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. There are so many wonderful choices for any food or drink. - Dinner: Food and service is great everywhere like always. An extensive gym with a great range of equipment. If you have a longer trip, it is definitely worth it for all the small extras. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Gonzalo and Julio were awesome! We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. Be prepared to pay for the experience though. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. . The night before our departure our flights got rearranged due to weather. We look forward to welcoming you back in a heartbeat. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. They made our stay so much more special. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence.