According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. But, as an alternative, the 120% off coupons were also available. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Under normal circumstances, these processes are manageable. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. He was promptly told no because the game was not technically canceled, only postponed. The credits issued by the company are valid through the end of 2022. StubHub is an eBay company that began selling and reselling event tickets in 2000. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. This field is for validation purposes and should be left unchanged. I was a part of this fiascoplease add me. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. The case is still pending, but will be heard by a jury. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. How do I know I can trust these reviews about StubHub? The suit also calls for a return of customer trust. I purchased tickets via StubHub for a concert 3 months in advance. Bought tickets 2 months in advance for basketball game, never received them. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. Yes I have two events canceled from Covid that I did not get a refund. StubHub has not responded to the lawsuit. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. But, as an alternative, the 120% off coupons were also . Be the first one to find this review helpful. He was offered a coupon that was worth 120% of the original price. No refund bottom line. I am not good at technology. I only hear that events will be cancelled if there are not enough performers. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. FanProtect Guarantee: A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Thank you, you have successfully subscribed to our newsletter! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Looking for a class action lawsuit in Nebraska. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. I purchased OHL tickets the day before the game. Their customer service is useless and brain dead. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Last Updated on May 5, 2021 by Dave Clark. THEIR GUARANTEES ARE A LIE. 12/29/2022. StubHub is an eBay company that began selling and reselling event tickets in 2000. I bought my tickets under a much different safety expectation. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. 1:00. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Well start sending you the news you need delivered straight to you. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Deadline: May 17, 2022. Read more here: Camp Lejeune Lawsuit Claims. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. Our content is intended to be used for general information purposes only. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. The court ordered the company to refund customers if the event was canceled and refund them in full. You must contact the The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. NEVER USE STUBHUB. All eligible Settlement Class Members will receive an award upon submitting a valid claim. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Share this with everyone please!!!! A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Come to find I was charged $300 from my bank account. Re: adele show refund. It also asked for a reinstatement of the pre-March 20 refund policy. Should You Become a Constitutional Lawyer? To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. that reports on class action lawsuits, class action settlements, In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Moreover, the company will be forced to refund its customers. They're upset StubHub is refusing. BOSTON . Since COVID-19 has come, StubHub's new policy is no refunds. Mobile app: Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Ticketholders brought a lawsuit against the company, demanding that they get cash . Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement McMillan cites StubHub's FanProtect guarantee is a misrepresentation. We'll email you when an event is canceled. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Call toll-free from the U.S. or Canada, or chat online with support. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Lied to me and stole from me. 24/7 customer support: StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. StubHub is the origin source of the transaction. It is the world's largest ticket marketplace. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Who should shoulder those cancellation costs? StubHub has stated that they will provide no comment on pending litigation. They offered me 125% of price paid in credit or refund to my CC. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. StubHub changed its refund policy about a month ago. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. I call Stubhub. Sign me up! I bought 2 tickets to a concert in SC that was cancelled. StubHub denies any wrongdoing or liability. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. McMillan lawyer Nick Coulson echoed the sentiment. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Before commenting, please review our comment policy. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Ive used Stubhub for over 4,000 transactions. In the meantime, they may continue to pursue the case individually. If I could give zero stars I would. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Get buying tips about Ticket Websites delivered to your inbox. The MDL transfer order can be found here. StubHub said I had to wait 7 days after the show took place to get my money. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Please add me. I chose CC. Entertainment industries have seen every event canceled or postponed for a foreseeable future. The Court has not decided who is right. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Previously, she represented workers and retirees at a national employment law firm. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. They told me to sell them. The suit also calls for a return of customer trust. Subscribe for full access to The Hollywood Reporter. It also points to a recent spike in e-ticket sales, which increased ticket prices. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. This putative lawsuit is related to a multi-state investigation that StubHub settled. Shortly after, in May, StubHub . Please add me to this class action against STUB HUB. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? If a show is canceled, with no new date, then they will. Please download the PDF to view it: Download PDF. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. All Rights Reserved. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. I had to do all the work, not them. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Please use any other ticket resale company this one doesn't care about their customers. Day of the event, I downloaded the tickets only to find they were for the wrong event. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. All of these happen in 10 minutes. Either take their alternative or take a refund. The company reportedlydoesnt have enough liquidity to honour these requests though. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. In April, when the suit was filed, MLB had . McMillan then asked StubHub to refund his money. Paul Sawers / VentureBeat . Still have tickets to the cancellation. The company is accused of failing to resolve complaints from tens of thousands of customers. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. A link has directed you to this review. I will never use Stubhub again. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. All Rights Reserved. StubHub claims it is postponed not cancelled and will not give me my money. The lawsuit cites several examples in which the site failed to make refunds. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. But the company does not need to comply with the law to avoid liability. Matthew McMillan Settlement The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. But these are unprecedented times.. StubHub has my $253 for tickets I sold. If you would prefer a cash refund, simply . THEY LIE. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The Court in charge of this case still has to decide whether to approve the Settlement. Unsubscribe easily. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. The company blamed the difficulty of recouping from sellers during the pandemic. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology.