You are on the Belgian website. Is it not possible to travel to your destination and pick up your rental car? VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. What's more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate 1 per adult and 50p per child to the TUI Care Foundation. The issue date and the expiry date of the initially issued voucher will remain applicable. Lots of our package holidays use the airline of our sister company, TUI. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. This page is updated during office hours. While a number of holidays have resumed following the lifting of lockdown restrictions . Absolutely! Impressively, the package holiday giant is offering affordable Covid-19 tests from 20. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. See travelhealthpro.org.uk - for current travel health news. The travel provider has made the decision to "cancel all holidays" to Costa . All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . You can consult the requirements for your destination on our corona measures page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. For more information, consult the website of the Belgian government (. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. You should contact TUI by email or in writing 7 days or more before the booking. You can use this residual voucher when you book your next flight. However, the policy doesnt apply unless there is a travel ban. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. Customers holding tickets issued before September 30 2020 for travel before December 31 2021, can rebook to travel anytime within 36 months, an extension of 12 months . Check out the table in the section below for all types of change fees. If you are unable to present the code, you will be denied access to the plane. How much will it cost to change or transfer my TUI holiday? Related . Contact them by telephone at +32 800 400 79 or by e-mail reservation@sunnycars.be. Tui customers due to travel to a red-list country can cancel and get a full refund to avoid hotel quarantine. If the new flight price (including any extras that have been booked) exceeds the price of the original booking after changing the flights date and/or destination, you shall pay the price difference. Did you book a parking space with Quick Parking, but your trip has been cancelled? In other words, it wont cover you if the FCDO advises against travel without a travel ban in place, or if youre required to self-isolate at home and/or test. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. TUI fly is your trusted partner for safe travelling. *Changes can only be made by telephone during the opening hours of the TUI fly Service Center, which are Monday to Friday from 9:00 am to 8:00 pm, on Saturday from 9:00 am to 6:30 pm and on Sunday from 10:00 am to 6:30 pm (closed on holidays). Click on the link Coronamaatregelen for your destination. but we count on you to also seek information before your departure. Many travellers will opt for a flight-only booking a riskier option for a number of reasons, especially amid the pandemic. At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. A TUI fly MARK voucher is not a TUI fly Corona voucher and has nothing to do with a flight you may have booked. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. Our partners will do everything within their power to help you! With any airline booking, its vital to take out insurance. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. Entry Requirements. You will receive a refund for the products or services you booked and paid directly with TUI fly, e.g. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. You are allowed to combine several vouchers. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". How to COVID-proof your trip. Available destinations & measures taken during your flight. You can use the voucher for all TUI fly flights available at that moment. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? Ryanairs zero change fees policy only applies to bookings made between 26th December 2021 and 31st January 2022, for flight changes up to 30th September 2022. Completing the PLF form on paper is no longer valid, a printout of the electronically completed PLF is valid. If you want a refund then contact TUI, but be prepared to wait quite a while for it. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . The information on this page is updated during office hours, from Monday to Friday. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. Before committing to any accommodation booking, read through the provider's terms and conditions. For all flights and holidays up to April 30, 2022, the firm will let you change the . Do you want to travel in Europe with a vaccination certificate? For more details visit Booking Conditions. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via Verklaring over cookies. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. The termination fee depends on how many days before the booking you inform TUI of your cancelation. rebook your tickets if disruption or Covid rules derail your trip. You have to state the means of transport you have used. The table below outlines the termination fees: Percentage of your holiday price TUI will keep as a fee. TUI revealed it has cancelled flights bound for a handful of holiday destinations in its latest update to customers. Did you book a room in an airport hotel upon arrival/departure through TUI, but your trip has been cancelled? Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. If your flight was cancelled before 17/06/2021 you will receive a voucher by e-mail. If the price of the new flight is higher than the original amount, you will have to pay the difference. Airlines currently offering travel flexibility The travel company Tui has narrowed its annual losses but is reviewing whether to make cuts to the remainder of its winter programme in light of rising coronavirus cases and the spread of the . This field is no longer mandatory and can be left blank if you do not yet know your seat number. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. Travellers (from 12 years old) who do not hold an EU Digital Covid certificate must complete the FCS (Spanish Health Form) within 48 hours before departure. Click on the link Coronamaatregelen for your destination. Thank you for your understanding in these exceptional times. That's why we strongly advise against taking a test at the destination. You can find detailed information about the voucher and the conditionshere. We do everything we can to help you as quickly as possible. The voucher is personal, you are not allowed to give it to someone else. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. This also applies to people under the age of 18. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. here are the cancellation policies for easyJet, TUI, Jet2 and Ryanair, in case changing Covid measures impact your travel. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. TUI customers can get a refund, voucher or rebooking if their flight is cancelled (Image: PA). Have you booked a TUI holiday in the United Kingdom and want to cancel, change or transfer it to someone else? We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. This way we will be able to travel together safely and without worries. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? For Morocco: +212 5 22 63 46 00 (local tariff) For France: 0899 190 043 (max. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday.
If you are returning from a non-European destination, you are still obliged to fill in the PLF (https://travel.info-coronavirus.be/) digitally when returning to Belgium. Do you prefer a cash refund? See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. It states that if you cant travel due to a lockdown travel ban or mandatory hotel quarantine, youll be entitled to a refund for flight(s), even if the flights arent cancelled. Virgin Atlantics current flexible policy which applies to flights booked on or after 16 February 2022, for travel due to take place by 31 August 2022 allows you to change the date and destination of your ticket, or make one name change. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Thats possible. Articles of clothing (e.g. Note: our offer and flight schedule may be subject to change. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. A few minutes before the event . The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). You can book this All-Risk insurance up to 57 days prior to your departure. For Covid related reasons you can also make a fee-free change right up until your day of departure. Obviously, there are a number of things you should take into account and you will have to make some adjustments. You should be aware of the fact that access to the airport can be denied if you or one of your travelling companions have symptoms prior to the flight. We therefore advise you to check your mailbox regularly. If for medical reasons you cannot wear a mouth mask on the plane, we ask you to take. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. Thats because package holidays offer some financial protection. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. You will receive your voucher by e-mail. Note: our customary TUI fly Shop & Caf magazine will temporarily not be available on board. This should not be older than 48 hours before departure. You can also find the most recently updated information in the frequently asked questions below. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. For Covid related reasons you can also make a fee-free change right up until your day of departure. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. Print the QR code or save it on a digital device and keep it ready at check-in. You can find an overview of all measures taken and changes applicable on board our TUI fly flights on the special web page https://www.tuifly.be/en/flightinfo-corona-measures. The airline . Before travelling. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. If you dont want to travel to an affected area, you can cancel your trip. By clicking a link you are consenting to this. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. In that case an additional PCR test is not necessary. If the price of the new flight is higher, we will adjust it to the original price. https://www.tuifly.be/en/flightinfo-corona-measures, Information about changing my booking/cancellation of my flight, Information about the TUI fly Corona voucher, Information about the TUI fly MARK voucher, ttps://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tuifly.be/en/legal/reiseformalitaten, https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country, https://www.tuifly.be/en/travelling-corona-measures, https://www.tuifly.be/en/destinations-corona-measures, Information about the premium-rate number. As of 8 June 2022, BAs standard policies apply which means if you book now, you will be charged for making a change or cancellation. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. Tuesday to cancel online for . To find out more, please read our Many people are not aware of this, but you have an alternative to cancelling your TUI holiday sell it to another person and get your refund that way. Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Entry Requirements. Similarly, if the country is placed on the red list its possible the flight will still run. or cancel your holiday and receive a full refund within . "The conditions that are in place at the time you make the booking . If you did not use the full amount of your voucher for your first booking, you will automatically receive a new voucher for the remaining amount. "They said if you want your money back, you can only get 20% of it back . You can upgrade a service, add on a flight extra, upgrade a room type or board basis, among other changes. Our website uses cookies to improve your experience. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? But she says Norwegian Cruise Lines had other ideas. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. We explain the complaints procedure in our guide to complaining about your package holiday company. Read the frequently asked questions about your TUI fly flight, the available destinations and the measures we have taken to offer you a safe and comfortable trip here. All travel policies we looked at offer some element of protection if your holiday is disrupted by Covid - however, the degree of cover varies significantly between providers. Call them at 0902 150 45 (0.75 euros / min). Until that date, the existing rules for foreign travel will remain in force. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. Reports of higher infection rates are also putting a dampener on . You can do this while you check in online, which is possible from 24 to 6 hours before departure. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . We are like eBay for travel with the added benefit of secure exchanges and expert customer support. Children traveling alone must fill in their own form. After these 270 days, the certificate can no longer be used to travel. . . You will find an overview of these suppliers below. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19.