Safe, Fast and Verified You can access specific privacy information for Friend Spotter . General Admission (GA) is an unreserved section/event where seating is not reserved for you. Can I request a refund if I change my mind about attending the event? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. You may also wish to consider taking out a relevant insurance policy to . This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. How do I access Accessible seating tickets? Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Discover New Events. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Have more questions about Ticketek Gift Vouchers? Am I able to 'top up' my Ticketek Voucher with more credit? Your barcode will be on the first page that opens (the homepage). When attending the event ensure you can present your card on request. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Please see our tutorials on how to reserve seats in the AFL Reserve here. endobj
If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. In most cases, tickets must be returned to the place where they were purchased. Refunds, Payments and Exchanges. Change My Location
Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. You will need to provide some form of ID so that staff can access your Ticketek account details. Are Refundable tickets available through Ticketek Marketplace? Requesting a password reset during the on-sale will use your time limit. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Can I request a refund if I accidentally selected the Refundable tickets option? Concession and Children's ticket entitlements vary from event to event. If you arrive late, you may not be admitted until a suitable break in the event. Hello fresh has an offer on Ticketek, which is a scam don't click it . You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html
- Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Ticketek Online Terms of Use and Privacy Policy. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. If you have purchased concession tickets, you are also required to present a valid concession card. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Will I be notified of event / gate changes? Be sure to select the discounted 'member' ticket. Can I delete the details of my saved credit or debit card? This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Please ask your friend to check their junk mail. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Choose the best delivery option that suits you. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! My Ticketek Ticket Delivery. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Promoters sometimes request that a number of tickets be held for promotional purposes. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. There are three delivery options: Note that for general admission events, tickets can not be replaced. No, for the first release, the app will only be an iPhone app. No, the credit card pre-fill feature simply gives you the option to save your card details. Will I be required to pay to reserve a seat? Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Sign In Join today Please note: AFL House is currently closed to the public. When can I request a refund if I have purchased Refundable tickets? For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Ticketek routinely mismanages ticket processing which should be simple. Many businesses act as Ticketek Agencies throughout the country. The transaction limit is 10 at both Marvel Stadium and the MCG. If I received an invite, does Ticketek store my contact details? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. For more detailed instructions on reserving a seat, please see our help page here. What happens if I purchase multiple tickets and haven't received them all? You will need to provide some form of ID so that the staff can access your Ticketek account details. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Staff are amazing under the circumstances," a third said. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. What if I enter my Voucher ID incorrectly online? Select your desired area, then select the $0 member ticket. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. I ordered a lanyard with my ticket purchase, when will this arrive? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. This refers to the various levels of ticket types on offer; e.g. Accept the Ts&Cs and "Submit" 9. How do I subscribe to receive My Ticketek emails and/or SMS? You will get an error message if you enter the Voucher ID incorrectly. Can I request a partial refund on my purchase if I have selected Refundable tickets? Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). %
If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. ezyTicket - your ticket is emailed to you in PDF format. Sell tickets directly from your Ticketek Account. Ticketek's Group Bookingscan help you plan your next excursion. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". The email may have been filtered by a spam filter. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Your barcode to access tickets is generated upon your renewal. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Their barcode will then be on their homepage. to collect tickets. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. How do I gain entry to the venue using Passbook? Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. You may be required to submit to a search of your person and/or possessions before entering the event. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Why is there a time limit when I buy tickets? 13+ - Adult Ticket. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Request details from Ticketek when booking your ticket. What happens if my tickets do not arrive in time? Please wait a few seconds for it to load. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. endobj
Please be aware your membership number will never change throughout your years of membership. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. to then often have to go to their desk at the venue to follow up the issues. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. There was a spelling mistake in the email address entered. Can I use text or download images, photos and videos from the site? This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. The Ticketek app was also reportedly glitching, stopping people from . Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. If you do not receive your club of support pack please contact the club directly. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. How do I find out the expiry date of my Ticketek Gift Voucher? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. chevron_left. My Ticketek; Gift Vouchers; If your location is not recognised, National content will be displayed. You are required to present your credit/debit card and photo I.D. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. How do I update my credit or debit card details once they have been saved? Juniors aged 7-14 years are entitled to purchase a junior ticket. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Visit the Ticketek Groups page for more information. 4 0 obj
Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. If you're not signed in already, you'll be asked to sign in (or register) now. If magnified, the display may be blurry.
How do I make a wheelchair or Accessible Seating booking? . For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. How do I unsubscribe from My Ticketek emails? I've been invited to purchase held seats by my friend, how many seats can I purchase? No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). This can be accessed using the 'Share and Save' button on the mobile ticket. They will be assigned the seats nearest the original purchaser. Ticketek will only mail tickets to the residential address of the credit/debit card holder. "The @Ticketek _AU app has crashed - right before Ed Sheeran. chevron_left. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. endobj
You now have the option to have your sign in details remembered for your next visit. Invitee B starts purchasing two seats from hold. <>
Yes, it will. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Do I need to be logged in to see 'My Events' and if so how do I know? Ticketek may not replace tickets where seating is unallocated (general admission tickets). They must present the relevant concession documentation at point of purchase and upon entry to the ground. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Limitations on number of tickets purchased. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. There was a problem with the email server that the message was sent to. Group discounts may be offered but do not apply to all events. Are there any events I can't use my Ticketek Gift Voucher for? Why can my friends (invitees) only purchase the held tickets one at a time? When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Where can I get more information about privacy for Friend Spotter? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. No, only Mobile Tickets can be added into your Passbook. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . How can I get Ticketek to sell tickets to my event? Set up your My Ticketek account, or check the details in your existing account. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. The website only allows one invitee from a group to purchase at a time. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Can I change to Refundable tickets after I've bought my tickets? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase.