Your details will all be filled in for you. Then you can spend your AirpointsDollars on flights and OneUp upgrades. Airpoints Terms and Conditions apply. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Can I use AirpointsDollars to upgrade my booking? You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. You can unsubscribe at any time. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. No, AirpointsDollars may not be exchanged for cash. To start, please enter your username. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Do update your password regularly. Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. Please enter username to reset password Username Submit The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. You can now sign up to receive grabaseat email alerts. 3. Will my account be locked if I enter an incorrect passcode? You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. 3 Status Points are earned on applicable credit cards only. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. More about spending. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. Airpoints enquiries - New Zealand 0800 247 764. You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. How can I improve my chances of getting a greenlight deal? For more information and terms and conditions please visit the AirNewZealand Shairpoints page. With four different Airpoints credit cards, there is a card to suit you. $190 spent over $15,000 = 1 Airpoints Dollar 3. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. It could still be a phishing or malware site, so still take care. The name on your Airpoints or Koru account must always match the name on your current passport. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). These points can later be redeemed on your flights, rental cars, hotels and more. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Does this mean I will automatically get all other AirNewZealand email notifications? You must always gift a whole reward. To change your account details, please see the FAQ below. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. Can I transfer my AirpointsDollars to another member's account? However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Can I use AirpointsDollars to buy prepaid extra bags? You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. width: 100%;
We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Air New Zealand Lounges. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. On the ground, you can earn with our hotel and rental car partners. Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. Seats are strictly limited - see the online 'counter' for the number of seats left. Airpoints is AirNewZealand's loyalty programme. margin: 0;
Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. To reset your, , enter your username and email address and click Send. You must provide an email address to register for an online Airpoints account. Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. Please note: Online Services is not currently available for residents of Continential Europe. width: 33.3333%;
When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. .content.header-bottom .usp-content {
Our lowest fares sell out quickly and may not be available on all flights or days.
What are grabaseat email alerts? You can use the same username and password to login to grabaseat. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Elite and Gold members have the exclusive right to gift rewards to nominated people. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. font-size: 0.875rem;
What happens if I do not have access to a registered mobile or email address? How do I know how many Airpoints I'm earning? }
Do keep your account and contact details up to date. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Air New Zealand lounge access required. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. If you have any questions on a Getaway package in the first instance please email. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. You can click on the button to see a calendar with the exact days when the next best prices is available. What should I do? Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date.
Westpac Airpoints World Mastercard. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. You will need your booking reference and the last name on the booking. }
We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. https://ib.airnewzealandcreditcard.co.nz/login. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. Airpoints help. You can use your Airpoints Dollars to book a flight. New Zealand domestic check-in. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. If you call AirNewZealand, we will need to verify your identity in order to help you. We'll then ask you a challenge question to verify your identity. Here are some suggestions to fix the problem. But please note, you can only do this at the time your book your flight. Anyone can join and membership is free. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . If you've not registered yet, you can register for Airpoints online. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. With so many ways to earn you'll be able to get your first reward in no time. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. }
You'll see your Airpoints number and profile name displayed on the top right of your browser window too. Elite and Gold members have the exclusive right to gift rewards to nominated people. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Airpoints is AirNewZealand's loyalty programme. When do international fares go on sale? Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. Avisworld.com is a Car Rentals website . Online booking help. Then you can spend your Airpoints Dollars on flights and OneUp upgrades. 0800 352 266. Lucky for you, we have a few ways to get in touch. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Tel: 1800 803 298. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. You can make many changes to your flight details online: All you need is your six character booking reference. Watching your AirpointsDollars and Status Points add up is easy with your online account. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. Anyone can join and membership is free. If you have forgotten your username, click here to request it to be emailed to you. How do I update my name, account details and date of birth within my Airpoints account or Koru membership? text-align: center;
Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. Our lowest smart saver fares may not be available every day. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. Supplementary cardholder also means joint or additional cardholder. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Air New Zealand Privacy & Security Policy. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. Your password or passphrase should not contain yourAirpoints number, username, or email address. Join for free today. How do I update my details? If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. }
This should also be the same name that's on your current passport. The Airpoints credit cards are issued by Kiwibank Limited . The family name used for the original booking. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. You must be able to send us evidence of the correct or new name so that we can update it. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Digital Airpoints cards. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. .content.header-bottom .usp-content > div {
Visit airnewzealand.co.nz/koru for details. Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Watching your AirpointsDollars and Status Points add up is easy with your online account. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Understanding your online account. and he will do his best to retrieve it for you. Our team are happy to help with your Airpoints questions, so please get in touch. However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. If you've clicked on a link in a Phishing email or scam message, act quickly. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. How do I check my AirpointsDollars balance? See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Interest rates are valid at the time of publication and are subject to change. Offers available to new , approved HSBC credit cardholders. Thank you for your patience. Just ask "What is my credit balance?" Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. Status Points add up to make you eligible for Silver, Gold or Elite tier status. color: #000;
See information on how you can use your credit. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. .content.header-bottom {
No. Update: Some offers mentioned below are no longer available. Update your password. If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. Prices are per person, child discounts do not apply. .content.header-bottom p {
Please contact us: kiaora@airpointsstore.co.nz. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. https://ib.airnewzealandcreditcard.co.nz/login. You can also sign in to the Air NZ app, which will . Can I earn AirpointsDollars for a ticket that I have purchased for another person? As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Can I use AirpointsDollars to upgrade my booking? Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. How are prices calculated in the low fare finder? You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. This should also be the same name that's on your current passport. Then login and set up your Watchlist to be notified when deals go live. New deals go on sale every day and they are available any time from midnight. Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. Auckland, New Zealand. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. NOTE: If you are a KSA, . Your account will not be locked instantly, but you may not be able to complete transactions. It prevents others from potentially intercepting the communication between your browser and the website's server. text-align: center;
Don't share your credit card information with unknown online requests or websites. A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. TWG Head of Customer Loyalty & Engagement. This varies week to week, but there are often several thousand seats available. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. .mobile-hide {
Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. Visit airnewzealand.co.nz/koru for details. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. air new zealand boarding process. Username Cancel Just ask "What is my credit balance?" Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Do update your password regularly. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . I have recently changed my name, how does this affect my Airpoints or Koru membership? If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. This is a security feature to protect your account. display: none;
What time do greenlight deals go on sale? Last Updated: 2021-10-06 11:45:03 Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. How can I contact you? Is it possible to have a joint Airpoints account? The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. Over 2,700 flights are booked daily with the help of Airpoints. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000.
You can also purchase a Star Alliance upgrade using AirpointsDollars. For further information, or to apply now, visit Westpac or call 0800 888 111. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. Log in and start again by selecting your email preferences and re-saving. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. Update your contact information. Your bank will have their own internal processes to manage account fraud. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. E2E development and execution of direct marketing strategies . You can continue earning with our Airpoints partners during this time. If you are not able to access your account, please get in touch with our Contact Centre. Online and mobile check-in. Simply click on the "sign in" button on. .content.header-bottom {
Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. *Lending criteria, terms, fees and conditions apply. If you have not setup your secret questions and answers previously, you will not be able to complete this process. Airpoints number, username, or email address. Keep track of your Airpoints Dollar balance wherever you are. Westpac Airpoints credit cards comparison table 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. }
1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . You can use a credit card or debit card for this. You won't need to fill in all your details again.