Call HSBC on immediately. Trade FX Your Way Currency Exchange Rates Start Investing. And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked - so only you can make payments from your device. Late Payment Charges. No. Therefore, you are advised to make careful consideration before making any early repayment decision. If you purchase a Samsung Galaxy mobile device from other regions, you will not able to use Samsung Pay. If your device is turned off or does not connected to a mobile or Wi-Fi network, the action will be processed once it is online again. We will send you an Acknowledgement Letter within 10 working days after receiving your request. You can request a minimum of HKD2,000 and a maximum equal to 100% of your unused credit limit on your designated HSBC credit card account. Finance charges We'll charge this fee to your card if you decide not to pay the total outstanding due on your card by the payment due date. You can also make in-app purchases in app where Apple Pay is provided as a payment option. Once your plastic card are reported loss, you will not be able to continue to use Samsung Pay with this card. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. I am an additional cardholder. Can I cancel my  "Pay with RC" instructions after they've been confirmed? To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. Yes. All rights reserved. A handling fee of HKD20 will be levied for applications switched from other banks or re-activation of AAVS service. Early Redemption Penalty: Total amount of outstanding monthly handling fee for the remaining period under the instalment plan plus any interest (if applicable) and an administration fee of HKD300. Google Pay transactions are treated the same as the other credit card transactions using the same RewardCash mechanism / policy and thus you can earn $1 RewardCash for every HKD250 you spend on Google Pay. Hence, please register or update your mobile phone number immediately by downloading. Please refer to RewardCash related webpages for the latest information. UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. How is the amount displayed in "Amount due" under "Pay with RC" calculated? If you change my device to a new model, you will need to add your card(s) to Apple Wallet again. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). Questions about how the coronavirus is affecting your finances or our services? If your additional cardholder applies for the Samsung Pay successfully, both you and your cardholder will receive an email confirmation on the service. The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. After you have paid your statement or transaction on “Pay with RC”, the record will be displayed instantly in transaction history on the “Account” page of Reward+. However, internet access is required during setup or to refresh the information of your past transactions. INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. of ₹400 and max. For HSBC customers there's a non-sterling cash fee of around 2% (minimum £1.75) on withdrawals using a debit card. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. By continuing to browse this site, you give consent for cookies to be used. We're here to help. See Summary of Terms for details. "Pay with RC" is an exclusive function only available on Reward+. No, your Samsung Pay and your HSBC plastic card share the same card account. If you see the contactless logo, at merchants then you will know you can use your contactless payment function on your card. 2. The Monthly Instalment Amount is calculated by dividing the aggregate of the Loan and all the handling fees by the relevant number of instalments. Can I use Apple Pay with a “jailbroken” device? Ensure your device is updated to the latest Android version and Samsung Pay app. Launch Samsung Gear App on your paired Android phone (Android OS4.4 and higher with over 1.5GB RAM). You can set up Find My Mobile service by going to Settings> Security> Find My Mobile> Remote Controls. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. A valid mobile phone number for receiving SMS with Verification Code includes local, Mainland China or overseas numbers. The image resolution of supporting document(s) should be 200dpi or above. Samsung Pay works with Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro, Gear S3 and Gear Sport. Do I need to provide sales slips of the transactions or other supporting documents to apply for a Spending Instalment Plan? This is on top of the 1% charged by Visa/Mastercard, so your total transaction cost will be 2.8%. Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority. Contactless payment function is developed based on secure EMV chip technology, which provides both data protection and transaction security via the use of keys and the latest encryption technology. Can I refuse to use Verification Code for Online Transaction Service? Will I be charged anything extra if I use my card overseas? The unpaid balance (usually less than HK$1.00 for full offset) will be accumulated and reflected in the statement. The verification code is a 6- digit numeric password and it will be sent to your registered mobile phone number. The Verified by Visa or Mastercard SecureCode service using password or personal information to authenticate will discontinue after the Verification Code for Online Transaction Service is launched. If you have any difficulty in repaying any amount outstanding under the Spending Instalment Plan, you should notify us as soon as possible. I have mistyped the application reference number, would that affect the application process? The service helps make applications easier by allowing you to submit your supporting documents 24 hours a day, 7 days a week through the website or Personal Internet Banking. Wells Fargo: With the exception of a single premium travel card, Wells Fargo also charges the typical 3% foreign transaction fee as most other card issuers. Which HSBC credit card can I use to apply for Samsung Pay? You are reminded to remove all your cards in that device by tapping "delete card" in the menu at the top right hand corner. Tap on "Add Card" shown on the screen to register your card. Alternatively, you can find, lock, or erase your device using Android Device Manager. Can I use my credit card in Hong Kong? If your phone is ever lost or stolen, you can easily find, lock, or erase your phone using Android Device Manager (https://www.google.com/android/devicemanager). • Additional statement charge – per statement • Return Fee – per return • ATM Operator Fee • Cash advance usage charge • HSBC Payment Fee (via PostBillpay) – If you make a payment towards your card account at Australia Post • Balance transfer handling fee – When you transfer a balance from another card The higher of $4 or 3.0% of the total transaction amount (including any fees and charges … Can I submit the documentation later by using HSBC Online Document Submission Service after my Credit Card or Loan application submission? Annual Fee. We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. Gain greater visibility into companywide spending with consolidated statements and detailed expenses summary reports. All account transaction details and RC records of that card will no longer be shown on Reward+. COVID-19 measures Close. Any of the below personal HKD HSBC Visa, MasterCard and UnionPay Dual Currency credit card are eligible for Apple Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, HSBC Advance Platinum Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. For UnionPay Dual Currency Card and HSBC Pulse UnionPay Dual Currency Diamond Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. Activate the auto-lock function. Reward+ only records the offers that are registered on Reward+. If you use Google Pay on the same phone, you might need to set the default payment wallet under Settings> NFC> Tap and Pay. There will be no limit for transactions conducted using Magnetic Secure Transmission (MST) technology. You can register or update your mobile phone number via any of the channels below (Note: please provide relevant country/region code if your mobile phone number is a Mainland China/overseas number): (For Personal credit cards) Log on HSBC Personal Internet Banking (required a Security Device). The Bank will also debit to the card account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. APR and foreign transaction fees Credit card promotions have to include an Annual Percentage Rate (APR), which all card issuers must calculate in the same way. Google Pay can only work on device which is not rooted. What is the difference? Please call us on 2233 3000 immediately to report loss. Also, online bill payment transactions under bill type of policy loan repayment to insurance companies made with any credit card will no longer be eligible for RewardCash. For details please visit https://findmymobile.samsung.com. It is suggested that the device should connect to the internet once per day to ensure that Samsung Pay stays up to date. What are the types of statements and transactions that I can choose to pay with RC displayed? With the above, you can proceed to add a card to Apple Pay to enjoy the fast, easy and private way to pay. You can leave the field blank if you cannot find the application reference number. *** Include the outstanding balance of HKD20,000 and the total finance charge which is accrued daily and calculated at an interest rate of 2.625% per month (equivalent to an annualised percentage rate of 36.43% on purchase and 37.75% on cash advance) on the outstanding balance until it is fully paid. Will they be shown on PIB and credit card statements just like other types of credit card transactions? The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. There is not a "default" card setting in Samsung Pay. Upload supporting documents for a loan application. For transactions that cannot be accepted by Google Pay, please use your HSBC plastic card. What is this and why is it required? Do I earn RewardCash for Apple Pay transactions? For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. The Bank will also debit to the card account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. Do I have to upload all the documents again? How do I set my HSBC credit card as the default card for Samsung Pay? Instead of waiting for renewal, I would like to get a card with contactless payment function sooner. You can also update us at any HSBC branch, or call us on the numbers below: You can do this via Personal Internet Banking. We will re-link your existing octopus card to the replacement card for the Automatic Add-Value Service(AAVS). b) Irregular Income Earner/Part-timer: latest 3 months bank book/statement/ eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 3 months salary slip. Otherwise, your eStatement will be sent to your designated email address protected by password. Verify your mobile card by using the one-time verification code received via SMS or calling our contact center. If the phone is not compatible, you will not be able to download Google Pay; HSBC Premier MasterCard Credit Card, Visa Signature Card, HSBC Advance Platinum Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. Apply online and enjoy exclusive benefits on card rewards, air miles and welcome offers. If you have registered your card in Google account, your device will prompt you to input the card’s security code to add that card directly from Google account. Regarding the tips of "Online Security" and "Banking Safety": For Personal credit card holders, please refer to "Online Security" under "Help and Support" and "View safety tips" in "Banking safety tips" under "Help and Support" in HSBC Personal website, For Commercial credit card holders, please refer to "Security Tips" in HSBC Business website, Enquire about your card application status, Change your personal information and address, Request a Personal Identification Number (PIN), iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE and later, iPad Pro, iPad Air 2, iPad mini4, iPad mini 3, and later, Tap the plus sign in the upper right corner, Select "Next" and use your iSight camera to enter the card information, Tap "Wallet & Apple Pay" and select “Add a Credit or Debit Card”, Tap "Wallet & Apple Pay" and select "Add Credit or Debit Card". You can use Apple Pay in stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. You can do the following using Personal Internet Banking: To give other instructions on credit cards: Do I need to register the Octopus Automatic Add-Value Service with the replacement card? You may call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other customers and quote the reference number to check for the application status. If the merchant refused, please provide a copy of your written cancellation instruction to the merchant and other relevant supporting documents such as sales slip/invoice to us for negotiation with the merchant bank. 4) Set “Hong Kong” as Region in your Apple device. PHP400 for each replacement of lost, stolen or damaged card Service Fee for Foreign : ... HSBC Credit Card Fees and Charges ... - Starting from the transaction date until the fee … Find the latest fees & charges for HSBC credit cards. An Overdraft Transaction Fee of either $10 or 5%, whichever is greater, will apply on the overdraft amount, if applicable. I have changed my password. Can this be arranged? Do I need to connect to internet when I am using Apple Pay? You can only view your registration records on the device with which you use to register the offer. If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". The file size must not exceed 2MB for each file. The "Expiry" page shows a breakdown of the RewardCash you earned, grouped and sorted by expiry date (maximum up to 3 years). Yes, you can use Apple Pay overseas in the stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. Can I use Samsung Pay with a rooted device? Which HSBC credit card can I use to apply for Google Pay? When I am overseas, I was given a choice to select whether I would like to settle in the currency of the credit card or the foreign currency. No. 4 There are no foreign transaction fees for purchases made in foreign countries using your HSBC Bank USA, N.A. You are reminded to remove all your cards in that device by selecting “Remove Card” after you tap onto the card. Contactless payment is easy and convenient to use. What information is shown on the "Expiry" page under "RewardCash summary"? No interest will be charged on your Spending Instalment Plan if you make full repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. The finance charge will be calculated and accrued on a daily basis. No. HSBC reserves the right to decide whether or not a transaction is eligible for offset by using the "Pay with RC" function. You can also make in-app purchases where Google Pay is provided as a payment option. Please note while processing the replacement card, your card will be temporarily suspended for merchant transactions (Autopay and Direct Debit Authorization will not be affected). How can I be sure I am connected to HSBC? If you choose to settle in the currency of the credit card, then the amount appearing on the transaction slip will be billed to your card account. * Devices supporting Samsung Pay may update from time to time. "Pay with RC" is an exclusive function available on Reward+. You can always amend the auto-filled RC amount. Can I keep using Google Pay if I cancel my linked HSBC plastic card? How can I access my previous monthly eStatements? Beware of computer viruses: Your mobile phone is an important device to receive transaction notification or Verification Code from the bank during online banking or online purchase with your cards. See all the RewardCash programmes. Yes, you can use your credit card with contactless payment function outside Hong Kong. Choose encrypted networks when using Wi-Fi and remove any unnecessary Wi-Fi connection settings. You should report the loss to your mobile service provider immediately and request the service provider to suspend your mobile telecommunication service. Yes. Compare the best HSBC personal loans in Hong Kong. If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the “Find My iPhone” app to suspend or permanently remove your card(s) from that device. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. Please mark down a reference number displayed on screen after you have submitted your application. Other than that, you can also see the last 10 Samsung Pay transactions made via your device under your card in the Samsung Pay app. d) Others: latest 3 months bank deposit/ bank book/ statement/ eStatement/ online transaction history in Hong Kong (showing applicant's name, account number and transaction history) or regular monthly rental income credited to applicant's bank account and the signed tenancy agreement. If you choose to pay off the loan early, the loss may outweigh the gain as the amount of handling fee saved may not be enough to cover the relevant fees and charges for early repayment. Can additional cardholders apply for Apple Pay? If your additional cardholder applies for the Apple Pay successfully, both you and your cardholder will receive an email confirmation on the service. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. Internet Explorer: The URL address bar will turn green with the company and certificate issuer names displayed. HSBC Bank Account holders are charged a non-sterling cash fee of 2% (minimum £1.75, maximum £5.00) when withdrawing non-sterling cash. You may arrange the payment via the following channels/ methods/ payment time. To apply, go to Credit cards in Personal Internet Banking. I received a notification about contactless payment function. I find this kind of ridiculous as we are in 2019 and this really shouldn't be a thing anymore. Contactless payment function is a free standard feature for HSBC Premier MasterCard ® Credit Card, HSBC Advance Visa Platinum Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Gold Card for Students, HSBC Visa Card, HSBC Pulse UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard . No. A Cash Advance Fee of either $10 or 5%, whichever is greater, will apply on each cash advance transaction. Please swipe left or right to select your HSBC credit card for payment. If you have any difficulty in repaying any amount outstanding under the Cash Instalment Plan, you should notify us as soon as possible. Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. A Cash Advance Fee of either $10 or 5%, whichever is greater, will apply on each cash advance transaction. All of the following purchase transactions (made or settled in HKD) will be shown: 1) Transactions you have just made but processing remain pending 2) Posted transactions that have been processed but are not yet shown in the latest statement 3) Billed transactions that are shown in the latest statement. For transactions that cannot be accepted by Samsung Pay, please use your HSBC plastic card. You can remove your card by selecting “Remove Card” after tapping the “i” button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap “Remove Card”. Find the latest fees & charges for HSBC credit cards. There is no Annual Fee or Foreign Transaction Fee. How can I make payments to my credit card account? For example: Credit cards under your name: Card 1: HSBC Visa Signature primary card            50 RC Card 2: HSBC Visa Signature primary PLC             20 RC Additional cards issued by you: Card 3: HSBC Visa Signature additional card         15 RC Card 4: HSBC Visa Signature additional PLC          10 RC Total RC available for your use:                               95 RC. To enable the Android Device Manager, the bank suggest you to take these steps in advance: 1) Sign in to your Google account on your device in order to use the Android Device Manager, 2) Turn on the location access under Settings > Location, 3) Under Settings > Security > Android Device Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position, *Different device might have different setting menu. You are required to enter a verification code to complete your online transactions on designated websites. Will I earn RewardCash when I make Internet bill payments? The Bank will also debit to the Card Account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. If the offset is posted after the statement date, it will be shown in your next month’s statement instead of this month’s statement. Despite no interest being charged, there is personalised monthly handling fee for Spending Instalment Plan. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. How do I set my HSBC credit card as the default card for Google Pay? We will issue a one-time rebate equal to the annual fee charged to your HSBC World Elite Mastercard account for the Primary Cardholder in the first year. Firefox: The name of the company will be highlighted in green inside the URL address bar. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". We use cookies to give you the best possible experience on our website. You can use Google Pay in stores with Visa payWave or MasterCard contactless payment terminals. The foreign currency transaction fee applicable to HK dollar personal credit cards and US$ Visa Gold Card is inclusive of the transaction fee of 1% charged to us by Visa/MasterCard Worldwide. What is the charge? HSBC will not charge you additional for using Samsung Pay. Please call us on 2233 3000 immediately to report loss. The use of Samsung Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. If a statement or transaction amount is not a whole number, you may not be able to fully pay the statement or transaction.