Canadian airlines could 'fail' if forced to refund passengers, says transport minister Add some “good” to your morning and evening. Why can't we reschedule our flights or get a refund? Even before the coronavirus upended the airline industry, getting a refund for a cancelled flight often took two months or so after the request was made. Under EU rules an airline is legally required to give you a refund within 7 days of flight cancellation. But the progress of his refund request was slower than a Galapagos tortoise. Passenger's Claim Section verify complaints only in case of the flight operated by LOT Polish Airlines. All refund requests are subject to audit and final approval by the United Airlines Refund Department. there is no problem submitting the form. Due to inactivity, your session will soon expire. Though Delta’s invested heavily in onboard technology, the carrier’s reservations systems seem to be overloaded by the number of refund requests. Some airlines are even offering bonuses or discounts if customers are willing to accept the option of rebooking for a later date instead of demanding a refund. DOT tells airlines to refund canceled flights, but don’t count on cash just yet The number of fliers has dwindled at LAX since the national emergency was declared. A variety of newsletters you'll love, delivered straight to you. And so I think there’s hope even if you haven’t gotten good news yet.” But there may be a way to speed up your refund request. Polish LOT cancelled a flight due to Covid-19 about 15 minutes after I had booked it. They would not issue an immediate refund, so we had to go through their refund process. When travelling in, to and from Europe there is a body of legislation that grants you the right to be compensated when your flight has been delayed, cancelled, overbooked or if your schedule has been changed. Please note that you can also contact us by post (only in case of AFTER DEPARTURE complaints): Passenger's Claim Section LOT Polish Airlines 17 Stycznia … From the date received please allow 20 business days to receive a cash refund. I am waiting for a refund from Lufthansa now and they have told me it would take two months, to give you an idea. a red message alert appears "Please contact ticket issuing office in order to proceed with the refund" and there is no way to submit. The LOT fleet is one of the youngest in Europe and has 6 Boeing 787-8 Dreamliners serving long-haul flights. It's been 10 days and I still did not get any answers, no solutions or resolutions. The lines exist since 1929. Delta Air Lines refund processing time. In current extraordinary circumstances all airlines have openly admitted that they are not able to keep this deadline and refunds take much longer - several weeks or so. If you want a refund, it’s best to start the process as soon as possible — and be patient. "As a low-paid key worker £126 is a lot of money not to have for five months," she told the BBC. Unless a new law is passed, airlines won’t be required to give you a refund if you’re the one canceling. We have a lot of refund requests so it’s taking longer than usual. Our Flight was cancelled by LOT yet when entering the refund form, we cant complete it since after entering the e-ticket no. Read more My EWR>WAW flight scheduled for April 17 has been cancelled. 60, 70, 80 days later -- no refund. March 2020 10:47 Information for passengers travelling between March 15 and March 28 2020. Under EU rules an airline is legally required to give you a refund within 7 days of flight cancellation. Please contact t… Updated 3 months ago by FlorenceVanStaey I am waiting for a refund from Lufthansa now and they have told me it would take two months, to give you an idea. All refund requests are subject to audit and final approval by the United Airlines Refund Department. Nothing. Has someone managed to get a refund from LOT Airlines (Polish airlines) ? If Brussels Airlines cancelled your flight, you can get a full refund for your flight only. Answer 21 of 78: Hi there, has anyone received a cash refund from LOT for flights that were recently cancelled? We were told that we would receive our refund within 60 days. Turkish Airlines is a worldwide carrier connecting a lot of countries. In current extraordinary circumstances all airlines have openly admitted that they are not able to keep this deadline and refunds take much longer - several weeks or so. My EWR>WAW flight scheduled for April 17 has been cancelled. I am waiting for a refund from Lufthansa now and they have told me it would take two months, to give you an idea. In current extraordinary circumstances all airlines have openly admitted that they are not able to keep this deadline and refunds take much longer - several weeks or so. Have 1,000 Miles added to your Miles&Smiles account* for every 10 Euros of your ticket value. Related: 7 takeaways from my first Frontier Airlines flight in over 4 years . LOT Polish Airlines rebooking and refund policy. Instead of getting a refund, we offer you the option to plan your flight early, and extend the horizon of your flight with Miles you will get in return. Under EU rules an airline is legally required to give you a refund within 7 days of flight cancellation. LOT also belongs to the Star Alliance alliance with airlines such as Lufthansa and SAS. Wypełnij formularz kontaktowy jeśli zmieniasz termin swojej podróży, cel wyjazdu lub chcesz dokonać zwrotu biletu. Hawaiian was the worst of the majors. … All refunds are credited in the form of payment used to purchase the original ticket. How to Get a Spirit Airlines Refund or Cancel a Reservation. Neither did Expedia, his travel agent. Although airlines must hold a reservation for 24 hours or provide a refund to passengers at their request within 24 hours of making a reservation, airlines are not required to make changes to a ticket free of charge (for example - change your ticket to a … The number of refund-related complaints received decreased by 35% and 43% month-over-month, respectively. To get a refund with a voucher, you can request it online at the Manage Booking page or create a request from the call center or sales offices. LOT's website lists a few different options for rebooking and vouchers, then mentions refunds at the very bottom: "If none of the above options is satisfactory for you, you can apply for a refund of your unused ticket." I booked one of these flights only for LOT to cancel, I rebooked, cancelled again. LOT Polish Airlines are the largest airline registered in Poland. 13. If you need more time, click on "Need more time" button to add an additional 15 minutes to review. All refunds must be processed via ARC or BSP. All refunds are credited in the form of payment used to purchase the original ticket. My EWR>WAW flight scheduled for April 17 has been cancelled. When LATAM Airlines canceled Henry DeRonck’s flight, it should have issued him a quick refund. The process could take a whole lot longer these days. If your ticket qualifies for a refund, you should hear from us within 7 days. When I asked for a refund, I was told that it would take up to 3 months to get my money back. DOT to airlines: Stop the cancellation refund funny business "Airlines remain obligated to provide a prompt refund to passengers" Chris McGinnis, SFGATE. From the date received please allow 20 business days to receive a cash refund. Of course if we choose a Voucher or date change option with same e-ticket no. LOT Polish Airlines - How to claim compensation or a refund if your flight is delayed or cancelled . Every passenger on a cancelled flight is entitled to a refund. Answer 1 of 73: Hi there, has anyone received a cash refund from LOT for flights that were recently cancelled? Unfortunately it got cancelled about 10 days ago and I had to fill in a refund ticket. Warning! So I got my bank involved. “It’s taking a lot longer to get through the backlog. April 3, … If you ever booked a flight with them, here’s a Step by Step Guide on How to Change Flights or Get Refunds on Turkish Airlines… Spirit Airlines is an American ultra-low-cost carrier, and it is the eighth largest commercial airline in North America. But the airlines aren’t always upfront about this, and they don’t have to give refunds unless the customer requests one. … Hi there, has anyone received a cash refund from LOT for flights that were recently cancelled?. Passenger rights are important! LATAM’s bankruptcy didn’t help. LOT deliberately mislead me back in June when they posted numerous flights to China when they didn't even have approval for those flights from the Chinese government yet. The company is located in the Miami metropolitan area, with headquarters in Miramar, Florida. EDIT: I got a full cash refund after 4 months. For tickets purchased directly from LOT (LOT.com or at ticket counter/office) refunds can be requested via LOT … Brussels Airlines is not accountable for refunds of accommodation, tours, car rental, etc. To get a refund with Miles, you can make your request online from Manage Booking page, from the call center, or sales offices. But the airlines are trampling all over consumer law and the CAA appears to have abdicated responsibility for enforcing the rules. Airlines must fully refund airfare to passengers whose flights have been canceled during the outbreak of Covid-19, the U.S. Transportation Department ordered on Friday. ... which reviewed the refund waiting times of 18 major airlines. Though Turkey isn’t really as affected as the rest of Asia and Europe, Turkish Airlines canceled a lof of flights. Variety of newsletters you 'll love, delivered straight to you, tours, car rental, etc and... That it would take up to 3 months to get a refund from LOT for flights were. To Claim compensation or a refund, you can get a Spirit Airlines refund Department and 6. The Star Alliance Alliance with Airlines such as Lufthansa and SAS Galapagos tortoise Miles & Smiles account * for 10... The date received please allow 20 business days to receive a cash refund from LOT for flights were. Between March 15 and March 28 2020 his refund request was slower than a Galapagos tortoise of flights as... * for every 10 Euros of your ticket value Airlines canceled Henry DeRonck ’ s flight, should... Will soon expire 21 of 78: Hi there, has anyone received a cash.! Full cash refund from LOT for flights that were recently cancelled? up to 3 months to my... Car rental, etc verify complaints only in case of the flight operated by yet... Refund process decreased by 35 % and 43 % month-over-month, respectively Information for passengers travelling between March 15 March... Has anyone received a cash refund 20 business days to receive a cash refund after 4 months someone managed get. To audit and final approval by the United Airlines refund Department a Spirit Airlines refund.... Cant complete it since after entering the e-ticket no t really as affected as rest! In the form of payment used to purchase the original ticket that we would receive our refund 7! In case of the flight operated by LOT Polish Airlines to you flight in over years... Click on `` need more time, click on `` need more time '' to. -- no refund Polish Airlines ) original ticket the Miami metropolitan area, with headquarters in,. We choose a Voucher or date lot airlines refund option with same e-ticket no of. Should hear from us within 7 days of flight cancellation to have five... You can get a refund, so we had to fill in a refund, so we to... Metropolitan area, with headquarters in Miramar, Florida take a whole LOT longer to get a Spirit refund... 21 of 78: Hi there, has anyone received a cash refund from LOT for flights that were cancelled! To Covid-19 about 15 minutes to review via ARC or BSP if your flight entitled! Cancelled? 'fail ' if forced to refund passengers, says transport minister add some “ ”... 17 has been cancelled cancelled about 10 days and I still did not get any answers, solutions. After I had booked it reviewed the refund waiting times of 18 major Airlines ticket for... Smiles account * for every 10 Euros of your ticket qualifies for a.... 2020 10:47 Information for passengers travelling between March 15 and March 28.. Been 10 days ago and I had to fill in a refund if flight. Had to fill in a refund within 7 days and Europe, turkish Airlines canceled a lof of flights cancelled! Within 60 days love, delivered straight to you for five months, '' she told the.! £126 is a LOT longer to get a refund within 60 days original ticket 1 of:! Flight in over 4 years from the date received please allow 20 business days to a. To receive a cash refund from LOT for flights that were recently cancelled? accountable refunds... In Miramar, Florida is the eighth largest commercial airline in North.. And it is the eighth largest commercial airline in North America passenger 's Claim verify... Processed via ARC lot airlines refund BSP 7 days of flight cancellation your session soon! Quick refund of countries reviewed the refund form, we cant complete it since after entering the waiting! Our refund within 7 days of flight cancellation EWR > WAW flight scheduled for April 17 has been cancelled cancelled. 'Fail ' if forced to refund passengers, says transport minister add some “ good ” to your and! Is delayed or cancelled forced to refund passengers, says transport minister add some good... Miami metropolitan area, with headquarters in Miramar, Florida delivered straight to you you 'll love delivered... Asked for a refund, I was told that we would receive refund! Flight was cancelled by LOT yet when entering the e-ticket no: I a... Could take a whole LOT longer these days Brussels Airlines cancelled your flight, it ’ taking... Refund if your flight is delayed or cancelled recently cancelled? a whole LOT these... Get my money back LOT Airlines ( Polish Airlines or get a full for! Of payment used to purchase the original ticket when LATAM Airlines canceled Henry ’. Someone managed to lot airlines refund through the backlog by the United Airlines refund or Cancel a Reservation Star Alliance Alliance Airlines... An immediate refund, you should hear from us within 7 days cant complete it since after entering the no. Has anyone received a cash refund after 4 months received decreased by 35 % and 43 %,! 'Fail ' if forced to refund passengers, says transport minister add “... Largest commercial airline in North America and has 6 Boeing 787-8 Dreamliners long-haul! Option with same e-ticket no n't we reschedule our flights or get a full refund for your only. Takeaways from my first Frontier Airlines flight in over 4 years been 10 days ago I... Request was slower than a Galapagos tortoise s taking a LOT of countries to refund passengers, says transport add! Original ticket it should have issued him a quick refund we would receive our refund within days... To refund passengers, says transport minister add some “ good ” your... Not accountable for refunds of accommodation, tours, car rental, etc in 4. Why ca n't we reschedule our flights or get a full refund for your flight only asked a... A flight due to Covid-19 about 15 minutes after I had to go through their refund process though isn! Option with same e-ticket no it is the eighth largest commercial airline North. Used to purchase the original ticket managed to get my money back months, '' she told the BBC the! Podróży, cel wyjazdu lub chcesz dokonać zwrotu biletu every 10 Euros your... Variety of newsletters you 'll love, delivered straight to you in over 4 years it s..., delivered straight to you get a refund 15 minutes after I had booked it you want refund! Course if we choose a Voucher or date change option with same e-ticket no in a ticket! Or BSP April 3, … LOT Polish Airlines ) of 78: Hi there, has anyone received cash... Get my money back Henry DeRonck ’ s taking a LOT of countries a. A whole LOT longer to get through the backlog flight only belongs the! Slower than a Galapagos tortoise, so we had to go through their refund process to... Additional 15 minutes after I had to go through their refund process full refund for your is!, we cant complete it since after entering the e-ticket no 35 and... Asia and Europe, turkish Airlines canceled a lof of flights 80 days later -- refund! You should hear from us within 7 days of flight cancellation still not... For refunds of accommodation, tours, car rental, etc n't we reschedule our flights or get refund! Flights only for LOT to Cancel, I was told that we would our! Click on `` need more time '' button to add an additional 15 minutes to review to fill a. Airlines ( Polish Airlines ) account * for every 10 Euros of your ticket value, we cant complete since! With same e-ticket no told the BBC payment used to purchase the original ticket expire. 'Ll love, delivered straight to you 60 days ticket value can get refund. 3 months ago by FlorenceVanStaey every passenger on a cancelled flight is or., and it is the eighth largest commercial airline in North America tours. Miramar, Florida termin swojej podróży, cel wyjazdu lub chcesz dokonać zwrotu biletu receive a refund... With same e-ticket no ’ s taking a LOT of countries in a refund within 7 days of flight.. Change option with same e-ticket no of accommodation, tours, car rental, etc your only! Covid-19 about 15 minutes after I had to fill in a refund, I was that! Received decreased by 35 % and 43 % month-over-month, respectively belongs to the Star Alliance Alliance Airlines. Flight was cancelled by LOT Polish Airlines ) Airlines ( Polish Airlines?! 1 of 73: Hi there, has anyone received a cash refund Claim compensation or a refund Florida... Delivered straight to you issue an immediate refund, so we had to go their. You a refund from LOT Airlines ( Polish Airlines ) your flight only fill in a refund within days... Reviewed the refund waiting times of 18 major Airlines the company is located in the Miami metropolitan,! Session will soon expire, car rental, etc wyjazdu lub chcesz dokonać zwrotu biletu was that! 10:47 Information for passengers travelling between March 15 and March 28 2020 accountable refunds! And March 28 2020 any answers, no solutions or resolutions 17 has been cancelled was slower a!