The major problem is that they often shut . Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. For additional information about broadband speeds, including network limitations, visit https://entouchwireless.com/internet-transparency/. Limited Time Offer. entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . 2. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Taxes and fees included with service plan pricing. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. TruConnect's free wireless plans just got better with Amazon Prime. International calling does NOT include text messaging, picture messaging, or video messaging. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Click here to enroll today to see if you qualify! Pay your bill online Update your account information Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. BROADBAND DATA. EnTouch Wireless Get a free smartphone from EnTouch Wireless. A fairly complete resource we direct customers to can be found on Prepaid Phone News. 3 consecutive months' worth of your most current pay stubs. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Promotional offers may be modified or withdrawn at any time. Veterans Administration benefits statement. They apologize. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Copy of last year's State or Federal income tax return. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Note from ENTOUCH CEO: Let us join you on your journey. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). OFFERS MAY VARY BY STATE and service may not be available in all areas. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Your Phone has shipped. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. An eligible household is limited to one monthly service discount and one device discount. You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more!*. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. You can also opt out of data. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Only eligible consumers may enroll. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Copyright 2022 enTouch Wireless All Rights Reserved. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. B11. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. *All forms of ID must be valid and used before expiration date. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Offerings vary by state. Check your phone number's eligibility at T-Mobile's transfer portal. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Copy of last year's State or Federal income tax return. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. For more information about your FREE Affordable Connectivity Program benefit eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 611 or 866-488-8719. An eligible household is limited to one monthly service discount and a single, one-time device discount. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. Press the size on the backside of the card related to the SIM size your phone needs. Promotional offers may be modified or withdrawn at any time. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. enTouch Wireless provides high-speed broadband service to ACP customers. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Divorce decree or child support document. You can apply your ACP discount to any available enTouch Wireless service plan. Existing customers can also opt-in by replying to an opt-in SMS. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Step 4: You will be prompted to enter your pin. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. conference, chat lines, and premium numbers) are not supported and may be blocked. Username Password Log In Forgot your username or password? Taxes and fees included with service plan pricing. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. This review was chosen algorithmically as the most valued customer feedback. Required fields are marked * Before you post your comment. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Data throttling may apply to users with very high levels of data usage. No wait time! Melanie Pinola As a service. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. OFFERS MAY VARY BY STATE and service may not be available in all areas. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. You can apply your ACP discount to any available enTouch Wireless service plan. Customer's Account Number *. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Well be available any time you need help with your phone or your service. Unlimited does not mean unreasonable usage. For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719.