Have you made a mistake by purchasing an excessive number of tickets? hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. StubHub itself admitted no wrongdoing in the settlement. If there is any changes to that, all affected buyers will be notified via email. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. StubHub is a ticket resale and exchange service. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. This is the most crooked company I've ever dealt with. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . The parking pass was sent to me with in 5 mins. It is taking Stubhub about 120 days to process refunds. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. You can get a refund from StubHub by calling their customer service line. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? . Re: Refund in Progress. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. These cookies track visitors across websites and collect information to provide customized ads. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. Tons of others with stub hub purchases were going through the same thing. Very disappointed. We are changing the way you register and sign-in to the StubHub Community. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? About WSJ. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I ordered the tickets less than an hour ago. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Refund peoples money. How to contact the seller. So now the tickets will not arrive in time for my event. I placed the call today, which is the day after. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. This doesn't make any sense and I transferred these tickets way early on before COVID. All of our tickets were void, fakes, frauds. You will enter your community username and new password and done! StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. These people are entitled to their money back.". Managing your orders 43. The company blamed the difficulty of recouping from sellers during the pandemic. the issue is on her radar and anyone affected should file a complaint with her office. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? Decide on a ticket price and how you will be repaid. I purchased a Citi field parking pass for Mets opening day. LIARS!!! I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. We were going just to see one of them. Are you kidding me really!? The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I WANT MY MONEY BACK!!!! Overall awful experience with only one of four tickets received for $500. The Hollywood Reporter is a part of Penske Media Corporation. be around to get first dibs at floor seats, on 09/20/2012 I went They still charged me fully for a canceled ticket transaction. When you mess up, that's your problem not stubhubs and not the original sellers. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). When I got to the venue my tickets were no longer accessible. if you have any questions please feel free to contact me. I have been attempting to contact you several times regarding ticket order #553613638. View SeatGeek . Worst Ever. Customer service will only take calls for ppl with event in the next 24 hours. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. I would've been able to see Chris Brown. Of course! Once we have clear actionable next steps, we will be sure to notify our fans via email! I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". We were so excited to go together and experience this momentous event! The suit explains how StubHub has changed its. It's my money, why are they holding it?!!!! They only let a few more people in until they actually closed all the doors. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. And if you work in corporate you know that everyone has a boss except the CEO. StubHub is taking a lot heat over the policy. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. At the event, tickets were discovered to be invalid. THE ATTORNEY GENERAL SAYS ANYONE AFFE. I will NEVER use Stubhub again. I purchased tickets to an event that has been postponed twice the second time being indefinite. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. Do NOT buy Canadiens tickets from here. Spent $314 for daughter and friend to see Harry Styles. Last Updated on June 24, 2020 by Dave Clark I don't even have an account, never purchased tickets but some thief stole my card info. My husband and I had tickets for Food city 500 on Sunday April 5,2020. That's why they have a return policy. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. This cookie is used for the website live chat box to function properly. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Til' they get their procedures in the correct order, I'll never return as a buyer. Following backlash from customers, the ticketing company responded in a statement this week. Thanks. I purchased tickets to the Olympic gymnastics trials in January 2020. Immediately called StubHub customer service. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Part of my frustration is money lost but it's also abt the integrity of the company. Select Sell tickets from the three dots. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. 2. Never use stubhub again. I went to use the credit on my account, and nothing showed up. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Is Beyonces Tour Another Dynamic Ticket Price Mess? Is it still taking 120 days? This is ridiculous! Too many other competitors out there doing it differently. Purchased 2 tickets to a college basketball game. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. NEVER again! They were for the correct date and time ? A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Bought tickets, they had an issue with the address during shipping and returned my tickets. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! I am beyond angry and disappointed. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Check the StubHub Help Desk Current Ticket Policies: Subject to Change*. $868.64 is a lot of money especially now to just throw away. I have explained this to them and basically they don't give a crap. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Received only one of two tickets in one package. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Dworsky says he hopes she'll intervene. Been on the phone for hours wasted my whole day. I should be given a refund! never use them again. 5. Analytical cookies are used to understand how visitors interact with the website. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. They bought tickets with promise of money back if the event does not occur. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. The festival would issue them a new wristband and cancel the "lost" one. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. 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"The return of live events, the input of customers, partners, and regulators, and the . Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. if you have any questions please feel free to contact me. I lost my tickets. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. From that StubHub wallet page you can request a refund instead of keeping the credit. This site is horrible. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Hopefully the credit card company will stand up for me. We waited two hours until they decided to open the door again. Overcharged. You will receive an email with instructions on how to receive your refund. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. NOTHING. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Putting the money back in StubHub's money-back guarantee. BOSTON . Horrible company. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Copyright 2023 Xperiology. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Stubhub stole $770 from. Otherwise you will receive a voucher for 120% of your purchase price. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Email is another option for requesting a refund. StubHub updated their policy today. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. The original purchase has aged off my account history. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. So you don't think it's possible the original buyer got refunded and we just don't know about it? Should have checked this site first. If I don't get a refund soon I'll be reporting theft to PayPal. After another hold the rep told me the manager said the same thing. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I don't know how your company seems to think that 120% is of equal value or better. "We were only allowed 120 percent credit toward future concerts, not refunds. What does "100% guaranteed" mean these days? I purchased tickets to the Olympic gymnastics trials in January 2020. Your service is terrible and not worth the fee. I will never use StubHub again. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. After the switch, you will enter the email address you use to access the community in order to reset your password. When I received the tickets it is stamped on them in large lettersStudent ID required! I tried transferring through Wells Fargo and they didn't let me transfer. Still haven't received refund. Copyright 2012 - 2023, ReturnsAndRefunds.com. Dave Clark. You also have the option to opt-out of these cookies. You can send a private message to us here @TeamStubHub. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Hi, @Fatsuma! 01-24-2022 11:26 AM. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Congratulations, Stubhub. Do not buy tix here! You dont get to change the rules to suit you after the fact. They said outta luck. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . You still ended up with my money, and I never received any value for that. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. Never Will I Buy From Stub Hub Again. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? This is ridiculous never using them again. 4.6.2020. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. 01-30-2021 01:41 PM. "These consumers made a deal with StubHub," he said. The spread of COVID-19 has rattled every corner of the live music industry. My credit card can do refunds up to 60 days which of course is passed. But opting out of some of these cookies may have an effect on your browsing experience. Under normal circumstances, these processes are manageable. Stubhub STOLE THE MONEY FROM ME!!!!! Concert was postponed to October and was just canceled. I purchased tickets to the Olympic gymnastics trials in January 2020. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Their tech team looking into it or b.) Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." On March 7th, StubHub emailed Marrali a copt of its refund policy. Yes I do NOT want a coupon I want my money. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. i am not interested in a credit that expires so therefore am requesting my full refund. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. We appreciate your patience. Should have checked this site first. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I too spent money on cancelled events. Also disputing a charge that you made is fraud. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? These people are entitled to their money back. The FanProtect Guarantee is StubHub return policy. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! The cookie is used to store the user consent for the cookies in the category "Performance". "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each).