the customer service rep seemed like she had never heard of it happening before. Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. Track Order 60% OFF Everything* It's now or never! The sizes do run a little on the smaller side, but I used their measurements and ordered everything based on that. Nasty Gals return policy states that customers can return items within 14 days of receiving the order for a refund or exchange. There's no upfront payment needed - the retailer will automatically deduct the SmartLabel return fee from your purchase credit. Spend a large amount more than I did on SHEIN, (and Shein is better) and the items still sucked. For an online store the IT is absolutely appalling. it's a final sale, so i want to get the size right. Well, you could call this company and take care of this problem). Boohoo Boohoo Group was founded in 2006 by. Late order, poor Customer service. Your email address will not be published. Have fun going bankrupt again, the truth is ripping at the seams much like the crap they market as clothing. I was charged for an item I did not receive. I was terrified after reading these reviews, but it was perfect! Gross. Can you all please tell me where you live? again . Sprint Order Status - My Order Tracking Status Online, Journeys Order Tracking - Track Journeys Order Status, Currys Order Tracking Track Currys PC World Knowhow order, T-Mobile Order Status - Check & Track Order, Delhivery Tracking - Surface Tracking, Order Delivery Status, EKART Logistics Tracking - Courier Track By Order Id Number, TCS Tracking Pakistan - Track TCS Order, Shipment By ID, Shiprocket Tracking- Track Courier And Ecommerce Order, Wish Tracking - Track WishPost Order Shipping Status Online, TBA Tracking - Track Delivery, Shipping, Order, Package, Gamestop Tracking - Track Gamestop Order Status Online, Carter's Tracking - Track Carter's Order Status. Go on to. This phone number is Nasty Gal's Best Phone Number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Their customer services and there is a Q and A box, write to them and see. Select your preferred return option (Print returns label at home or in store options). Super disappointed. Tip for consumers:Allow delivery. This again is a timescale that many online retailers follow and we very much appreciate your feedback. They refused to change the address or cancel the order and offered no help and said it was my problem. Techs Slash is reader-supported. hopefully you liked it. Their site glitches and they dont take any responsibility. This changes, though, depending on whatever promotion Nasty Gal is running at the time you place your order. Betty Davis served as the inspiration for the stores moniker, Nasty Gal Vintage. Extra 15% off clothing with this Nasty Gal discount code. Go on to. is any one having this issue? Two weeks later, while waiting for the correct size jacket, I got a refund response instead like literally an automated message. From this one worldwide central platform, you can seamlessly track parcels from any order shipping of any courier in the world and check its location. I rather have not purchased if I had known! Sadly, it might have been like a return item that slipped through the cracks and was sent back out :( But, hey, I'm sure it was just a random fluke. texas voting districts 2022; Search. I like the clothes and the quality but for $10 shipping just to get my order fucked up, oof. Not to mention the clothing that came in is garbage literally. wondering if anyone else had the same problem or if it was a fluke. A couple days later I was like "lemme check what others say." As the tracking for your order hadn't updated as recently as we'd hoped, this would mean the courier is having trouble processing the order for delivery and which explains the delay in receiving your items.When an order doesn't arrive when expected, there is a certain timescale we must allow for the courier to resolve any delays and to carry out delivery as planned, which is why you've been asked by our customer services team to allow longer for your order to arrive. This will be my last time I order from them. Not to mention, even after the discount with shipping I paid over $40 for the hat. Have a great day! Sucks that others had bad experiences but mine was pretty good, THANKFULLY. herrera family durango, mexico . Yes, Nasty Gal ships to customers in over 60 countries. I have had a credit on my nasty gal account being that they have changed ownership i am unable to log into my account and i they are unable to be contacted. The item will typically reach Nasty Gal in three days and depending on your bank's processing time, your refund can take 7 days to reach your account. All my friends and I do NOT approve. i order a pair of sandals, and inside the shoe box was a warehouse signed slip indicating that the buckle on the right shoe was broken. Once this has been done, keep hold of your proof of postage receipt and send it to us and we will send out the correct item for you on our fastest delivery method at no extra charge to yourself subject to stockKind regards -Millie. I am so sad, I feel scammed. I also received a reply within a couple of days and the sent me one of the items that was missing and resent me one of the items that was damaged ( tiny hole) and didn't even ask me to send the damaged one back! SmartLabel is a pre-paid, pre-addressed return label on your Order Summary that you can use to return products back to retailers without the hassle of going to the post office. American retailer Nasty Gal, which caters to younger womens fashion, has customers in more than sixty countries across the globe. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. Found insideThese it has been my great tions , pleasre to criticise with my seven familiar Hieroglyphics on the works of dead off to Burmah to fight the Chieftain I hope ! Companies can ask for reviews via automatic invitations. Thank god I paid using PayPal and I've an alternative dispute process. If you could please keep an eye on your junk/spam folder, to ensure this email is not missed that would be great.I look forward to speaking with you again.Take care,NastyGal x. I was helped via virtual Chat by Jayne Y and she was brilliant. Could you help me please? I tried to write back to them when I got the automated message and hope they'll noticed their mistake and change the order to send me the correct size but guess what? I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. C'mon guys, if you're gonna charge a lot at least make it worth it like? Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. I do hope you adore the items you have decided to keep and I'll be sure to pass this review over to Raja on your behalf. Its been 23 days and I never got another email with the new tracking number, I spoke with numerous customer service representatives an all of them keep saying to wait. Who bought Nasty Gal? Quality is not as great as before, so it is a risky purchase. When you buy through links on our site, we may earn an affiliate commission. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Winterhawks Teddy Bear Toss 2021, Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. The first Nasty Gal label debuted in 2012 and features limited-edition fashions. They respond to reviews and they have an amazing return policy for an online store. I finally got a response and my same issue has been "escalated". You folks should BEWARE! In 2017, it was acquired by the British online fashion company BooHoo Group as it emerged from Chapter 11 bankruptcy protection in the US. Also, no half sizes available. I'll just have to wait awhile longer but I'. Two came in dirty looking bags that had clearly been used. I Bought 6 items and 2 of them dirty and stained and two are very far from the look on the website specially the colour. Some are size 14 while others are a 16 when I'm a size 12-14 usually. I'll be shopping elsewhere from now on. The rise of ultra-fast fashion and cancellation of Nasty Gal Mahmud Kamani and Carol Kane, the cofounders of Boohoo Group, now owner of Nasty Gal. Save yourself the headache and shop elsewhereEdit:To be clear to their BS response below. x. This is Nasty Gal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nasty Gal agent. I sincerely want the company to be responsible on their faults, send me the jacket I wanted. I am usually a size 7/8 in jeans and i'm not sure whether to order medium or large lace panties. Where is my order # 024724989, how do we know if its been shipped or not, how come the new management can't follow on these outstanding ordersthis is so frustruating. They are the worst! The package that was delivered was only HALF the items. The order is a gift and the giver selected the option for the recipient to provide their shipping address during the checkout process. Luckily, I have a steamer and used to work at a western wear store so I know how to reshape a hat but I shouldn't have to do that. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. If the estimated delivery date for your package has passed, and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Then I tried to return my items and that was even more difficult because my order number could not be found, and I could only resort to automatic messages from a computer again no real person to help. My Account. Tip for consumers:don't shop there ll it sucks and costs too much for what it is. Wait a minute or hit the They do always have sales on their website, so its always good to look out for those. I was so disappointed at this point. THEY STEAL YOUR MONEY! Haven't even received my order yet, but according to my shipping email, I was sent the wrong size. A breakdown of prices is shown during the checkout process and if there was any issues with the amounts being shown, this would need to have been raised with us before placing the order. The reason Nasty Gal says they don't accept returns beyond 28 days is because they won't be able to resell the item you bought but didn't like. The first thing to check is have you had your dispatch email? Each time I'm on their site, I'm like "why don't I shop here more?!" I am sorry to hear you had a faulty pair of boots from us but I am glad you were able to reach out about this, where our customer services team could assist and ensure all was resolved for you. I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. The "Debenhams" brand has been sold by Debenhams Retail Limited (in administration) ("DRL") and is now owned by an entity that forms part of the boohoo group. Good luck but I received good service Certain people shouldn't be allowed to leave reviews IMHO. I'm sure my items are no longer in stock and they were ordered for my husbands birthday party so I now have to wait to see if they come or look for another outfit. NOT A SINGLE RESPONSE and 2 email were sent to informed them it's another mistake. Was sent brown coat? I have not been disappointed to date. We use dedicated people and clever technology to safeguard our platform. They are a UK company so the dresses are UK sized, but when my order was confirmed the sizes were all wrong. Was genuinely scared but happy in the end. They don't have a person you can talk to so email is the only option. The hygiene seal has not been removed from any underwear or swimwear. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. But again, if you're smart you'll do your measurements and check with the Nasty Gal guide. The law of bankruptcy. It's unfortunate because I do love the one pair of boots I did receive but they will fold based how they treat their customers. We are unable to cancel or refund the order now as this can still be located in the couriers network and delivered to you. Founded in 2006 by Sophia Amoruso, the company was acquired by BooHoo Group in 2017 after emerging from bankruptcy. Where is my order # 024724989, how do we know if its been shipped or not, how come the new management can't follow on these outstanding ordersthis is so frustruating. After premiering at New York Fashion Week in September 2012, the brand released Weird Science, their first Fall/Winter collection. Confirmations are sent via email within 30 minutes when Your order has been received or; Your shipment has been processed, based on the valid email address provided to us. please advise. I ordered one thing and they somehow messed that up. I bought 2 pieces of clothing and 3 pairs of shoes 2 years ago and was so annoyed when the quality was so bad. Verification can help ensure real people write reviews about real companies. Post BBQ. Sophia acquired all the vintage apparel for sale on eBay from local thrift stores. In August 2013, it introduced its first line of shoes, Shoe Cult by Nasty Gal. irk* Am 1 Jusl\ Waging My Time ! Only return one order at a time - combining orders can delay the refund. I email once a week and each time they ask me to wait until a certain date before they will process a refund. You have to be firm (and polite) but I was clear I would not accept this "sorry -- nothing we can do" answer.