30-03-2021 Work programme gives an insight into life as an Openreach engineer. Apprenticeships. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Compiled by Patrick Collinson. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Although I would guess your fault will probably be picked up on Monday morning. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. We had to say we were from Openreach, working on behalf of their Service Provider . Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! This is a very common mistake made worse by the press. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. If a charge is likely, well let you know. Openreach did not have anything to add to the BT statement. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. BT. A specific time cannot be given and access must be available for the entire slot. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Sustainability, Northern Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Register (or login) on our website and you will not see this ad. BT. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . The phone stopped working, and our broadband was down for about three hours but then came. BT Openreach What a great place to work! I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. We publish our charges in our terms and conditions charges schedule. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Engineers from Openreach managed to cut our telephone line while they were working on our road. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. New grading structure. ", http://www.speedtest.net/my-result/3167201384. The BBC is not responsible for the content of external sites. I saw one at a cabinet last Sunday afternoon. . Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Ask questions and share tips with other people 24 hours a day. They'll aim to do this within 5 working days of you placing your order. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. A specific time cannot be given and access must be available for the entire slot. 13h08. I think Openreach work 7 days a week, and on bank holidays. This cookie is set by GDPR Cookie Consent plugin. An engineer visit is requested, and no fault is found. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. . The fault is due to damage caused by someone at the customer's premises. Now there is light at the end of the tunnel! 8.40 for each calendar day that the service is not repaired. Qube are employed directly by BT to do Internal Home Checks. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. All depends when your manager wants you I guess. Include an address and phone number. Do openreach/ BT engineers work 24/7 ? Damage to equipment within your premises caused by lightning or power surges. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Its a good idea to make sure youve got the relevant property insurance to cover such instances. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. They come across many different situations that require considerable skill and the ability to think and act quickly. Engineers from Openreach managed to cut our telephone line while they were working on our road. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Well let you know how quickly you could be up and running when you order fibre broadband. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. [ link to this post] I have a line fault that needs to be fixed. Openreach aims to connect 20. 30-03-2021 I'm wondering will there be engineers working on a saturday? https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on The ISP said it can take up to 72 hours. "These are the same workers who kept the country connected during the pandemic. Within 10 working days, Openreach will have completed their survey. as per usual ,engineers working across the road and our broadband goes down. Suggest you contact openreach as this is BT Retail /Consumer forum. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. on If you aren't available, someone over 18 will need to be around. 15h06. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. I have a line fault that needs to be fixed. I need an engineer to come to my premises to fix a broadband fault. And once you've got some experience under your belt, there should be opportunities for overtime. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. 10 reasons to work for BT Openreach. Openreach, which controls most of the UK's. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. That's usually four or five days a week between Monday and Sunday. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Some modules are disabled because cookies are declined. Overtime is usually available so the minimum . Theyll need to get in touch with you, so please give us your mobile number for us to share. Come home no Internet. We use cookies to optimize the website, no personal information is stored. bt openreach working up a pole today. But heres a quick guide to the different installation terms we use, and the average timescales. BT argued that you still received a partial service. Thousands of members of Communication Workers Union will take action for 24 hours. @XRaySpeX . I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Well let you know if this happens. business and public sector, For business and public https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. What tips or advice would you give to others applying to BT? What is a Fibre to the Premises (FTTP) Service Identifier? In 1987 I began a career as a British Telecom Engineer. We don't ask for any formal qualifications. Darlington, United Kingdom. Account and billing. First, Openreach will send an engineer to assess how much work is needed. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. on Damage caused during a break in to your premises. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. The live chat person wasn't at all helpful and actually closed the chat without resolution. The cookie is used to store the user consent for the cookies in the category "Analytics". . The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". If you arent available, someone over 18 will need to be around. I also get time for classroom learning which hopefully . The Communication Workers Union (CWU),. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Monday 9th June 2014. The difference between the engineers was night and day. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Ring sky told an engineer will come out in the next 48 hrs. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. . If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. on He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. I have sent a pm with my information and description of the situation. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. If this happens we'll text you, call you, or send you an email to arrange another appointment. This could be when: We only charge for repair work on a small number of fault reports. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Well send you a text with your engineers name and mobile number. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. You'll find up-to-date details of all charges and pricing information in BT Price List. This cookie is set by GDPR Cookie Consent plugin. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. You were left wondering if this was just a temporary fix. Well remotely activate a port on the ONT. You might not need a visit, just the right advice and help to identify the problem! I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Help and support; Contact BT; Back. 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