We spend more than $1 million per day on repairing and maintaining homes. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. North Coast. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. A contractor will contact you to make an appointment for an inspection and/or repair to take place. If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. . 2 0 obj 1 0 obj after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. 7061001. hbbd``b`- "H Managed Sub-award agreements from cradle to grave. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. Keep your property reasonably clean. % Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises A further $1.669 million investment has been approved to extend the program to February 2022. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT Some repairs you may wish to report will be carried out as part of these planned maintenance. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. Trades & Services Gardening & Landscaping A newly-formed position within a premium landscape construction and maintenance company! Tenants are best contacting their tenancy manager of their housing provider. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. This submission has been developed in consultation with our . You may be trying to access this site from a secured browser on the server. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. <> More information. . d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; Posted: 11/01/2022 Press Release stream View all our monitor vacancies now with new jobs added daily! Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. endobj Read More. Department of Customer Service Register of government contracts All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. 4 Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. I was a Police Officer with the South Australian Police Department for 30 years, working in and with Indigenous communities for 14 years. Resident satisfaction survey period July-Nov 2021. O'Donnell & Hanlon Pty Ltd. Most public housing is owned by the Queensland Government. As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. Notley-Smith, Bruce. Services and support. To sell a home in NSW, an agent must have a real estate agent's licence issued by NSW Fair Trading. The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. On October 21, the NSW state government eased restrictions on religious gatherings, increasing maximum attendance from 100 to 300 persons. We provide the following submission and recommendations in relation to the experiences of the tenants in the inner Sydney area specifically. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. The length of time it takes to contact you depends on the urgency of the work. 3/56 363.50944 (DDC22) Terms of Service apply. for more than 300 client partners > 500. The government also leases a smaller number of properties from private owners to use for public housing. 2.08 ha (5.14 acres) zoned RU4 This beautiful piece of land is a high, fully fenced square block that is flood free and boast two significant street frontages (147m and 124m) and is available for . It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Read more about response times for maintenance and maintenance staff at your home. Communities and Justice Grants. This is particularly important if there is likely to be further damage if the repair is not completed quickly. We review your request and tell you if we accept your request. Head Maintenance Contract. <> Particulars of the goods or services to be provided under this contract. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. %%EOF We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. This site is protected by reCAPTCHA and the Google Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . You will need to give as many details as possible about the problem that needs repairing when you call. The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. We work with local businesses and communities, and we . Help us improve the content on our website or tell us what is working really well. We appoint contractors to our panel via Austender through our rolling tender program. Maintaining a large property portfolio is costly work. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). The cleaning services contract is managed by Public Works Advisory. Privacy Policy and Copyright Defence Housing Australia, 2015. NSW Auditor General's Department. If you live in one of these properties, please refer any maintenance matters to the owners real estate agent, using the contact details we provided to you when you started your tenancy. Department of Communities and Justice (DCJ) Infrastructure Strategy and Capital Investment Plans are being developed. Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. AQxHV:Uz h$Ydy:gsnt%,y0);. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Maintenance Contracts The NSW Federation of Housing Associations (the Federation) welcomes the opportunity to make a submission in response to the inquiry into the management of NSW public housing maintenance contracts. Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. Housing Secretary Michael Gove said making it mandatory to hold qualifications will improve standards across the sector following the death of two-year-old Awaab Ishak from black mould. endstream endobj startxref Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Community housing tenants. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). Public housingNew South WalesManagement. 3202 0 obj <> endobj Ensuring. %PDF-1.6 % For any questions, please email cmt@dha.gov.au. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Information for Queensland public housing tenants. Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). The agency and its contractors may pay to maintenance laborers and mechanics no less than the wage rate(s) indicated for the type of work they actually perform. For general enquiries, feedback, complaints and compliments. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. Home building contract $5000 to $20000 Home building contract for work over $20,000 Suitable for new homes, major alterations and additions. DCJ Housing offices are generally open from 9:00am to 5:00pm. Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. 4 0 obj The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. Strata properties come in a variety of forms, with apartments and townhouses the most common. The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. $5 billion. NSW Public Works staff servicing every corner of regional and rural NSW Your rating will help us improve the website. Please enable scripts and reload this page. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Around 640,000 maintenance requests were received and actioned in 2020/21. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. Housing NSW. Information to tell us When you request maintenance, tell us: DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. Department of Customer Service. If you buy into strata, you not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators. This outlines the business processes for property maintenance, including repairs. Public Accounts Committee. ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Department of Education. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Answers to Further Questions - NSW Federation of Housing Associations Inc. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). 1/17/2022 # We appoint contractors to our panel via Austender through our rolling tender program. Department. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. Rental home maintenance and repairs This page is for: Home buyer / owner Property industry Tenant Landlord / lessor Obvious maintenance and repair issues should be noted in the property condition report which is required to be completed by the landlord/lessor when the tenant moves into and out of the property. Property and Development NSW (PDNSW) Environmental Service Group (ESG) is managing this NSW Government-first initiative which is funded in partnership with the Office of Energy and Climate Change. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. xZKoH( lIcd2,dC1T2[_$&]]|o?tjU/~SvJ\y-??vV",|Ia'BFikM&P&s_?|Yy"M*xzHzG-.tlJ,.d4=jiUpHEfWS-.?. Federal Housing Administration Insures $65.5 Million Mortgage for Energy Efficient Transit-Oriented Development in Roselle, Illinois. Make sure you have a pen ready to write down the job reference number for your maintenance request. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. the Police Crime Report Number if the damage has been caused by another party and reported to the police. Thats why we have compliance officers in the field every day checking the work of our contractors. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. Contractor. The contracts are published on the Government tender's website launch. Department of Customer Service disclosure log, Department of Customer Service Agency Information Guide, Call for submissions Independent Review of SafeWork NSW, Terms of Reference Independent Review of SafeWork NSW, Benefits Realisation Management Framework, Multicultural policies and services program, Contact the Department of Customer Service, Department of Customer Service correspondence policy. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. hTOSW~-^ Melanie Hertel . 1,500 projects. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Inquiry into the Management of NSW Public Housing Maintenance Contracts. Department of Enterprise, Investment and Trade. The deadline for applications is February 21, 2023. The Police Assistance Line will give you an event number for your report, make sure you write this down. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service Legislative Assembly. How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. The contracts are published on theGovernment tender's website. You will need to give the event number to Maintenance Line staff when you call to request a repair. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. *All figures current as of 30 November, 2021. 3216 0 obj <>/Filter/FlateDecode/ID[<5059B1B0132BC04D89C2DD10FA8FEE9A>]/Index[3202 26]/Info 3201 0 R/Length 78/Prev 1251475/Root 3203 0 R/Size 3228/Type/XRef/W[1 2 1]>>stream 9 On Feb. 11, 2021, HUD announced that. 3. Working to improve the service and experience for our tenants. But they also exist in commercial property, serviced apartments, retirement villages. Your housing provider will already have agreed an appropriate time frame for the completion of works. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties.