Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Support. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. About Liveops Employee benefits & perks. The sign-in URL is the web address you use in your desktop browser to access your company portal. Independent Contractor management Ditch the paperwork and endless manual tasks. Their consistency, professionalism and customer service are unparalleled in the industry. Different programs have different pay structures. Then Liveops is looking for you! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. fits your experience, personality, and preferences the best? We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Money is amazing, but like every job there are flaws. We cant do this. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Learn more about how Liveops virtual contact center solutions can scale your business. This is critical, says Huckabay. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Across the web. I don't mind the extra training if they had compensation for it. They have to be accessible, easy to use, secure, and platform agnostic. Our Offices. Its why weve led the industry in virtual flex agent services for more than 20 years. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Submit ticket. Freedom. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Director of Customer Care, healthcare organization. Remember me. Sign an Independent Contractor Agreement. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Love the flexibility of the jobs, but wish training was paid. Learn about Liveops Enterprise Solutions Click Here . Intelligent The background check requires a $24.99 processing fee paid directly to our vendor. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. It changed what we focus on as IT, he says. Provide support to users of top tax software providers. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Easy global collaboration. Learn More. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Login - LiveOps Inc. Goodbye long commutes, rigid schedules, and busybody managers. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Sell top insurance coverage to warm leads (license required). By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Sign an Independent Contractor Agreement. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. This means you can choose when, where, and how often to work! Well learn about your business and help guide the best solutions based on your needs. Universal Login. Enjoy the freedom and flexibility of being your own boss. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Companies across a variety of industries trust Liveops to provide virtual contact center services. Agent Login Username / Email Forgot password? As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. No problem. Pay, Vacation time, You get to work from home. Public Relations e-mail (press@liveops.com) Locations. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Go Further; Marketplace. Functionality Add this integration to enable authentication and provisioning capabilities. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. This means you can choose when, where, and how often to work! Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Single Sign On. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. This field is for validation purposes and should be left unchanged. Okta was leaps and bounds ahead of all the other providers, says Myers. Login to track your existing support requests. Hard to get in contact with managers for help. Is Liveops nation legit? Press & Media. Apply now and a member of our team will work quickly to review your application and provide next steps. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Please update your browser to the latest version on or before July 31, 2020. We didnt just evolve the remote contact center model, we revolutionized it. Gift Matching Support. Enjoy the freedom of being your own boss. To accept cookies continue browsing as normal. They love it because it does what it's supposed to do.. Learn about Liveops Enterprise Solutions Click Here . The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Ditch the paperwork and endless manual tasks. But what good is making your own schedule if you cant get a schedule? 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. From professional services to documentation, all via the latest industry blogs, we've got you covered. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? . The world class support of Liveops and unparalleled access to world-renowned clients. One where youre provided with free warm leads? You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Forgot password? Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Okta offered exactly what Live Nation needed. Live far from an urban center? https://join.liveops.com/work-from-home-call-center-jobs/ Join the revolution of the modern contact center! Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Apr 04, 22 (Updated: Sep 19, 22) Guide customers through the claims process. Were now out of the back room and working with the business to add direct value, Huckabay says. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Facilitating collaboration and communication with the best available solutions was another key goal. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Group Linking Link Okta groups to existing groups in the application. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Pros. Connect and protect your employees, contractors, and business partners with Identity-powered security. Managing multiple systems, programs, and screens simultaneously. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Autonomy. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. process. I still love it., I strongly recommend not working for this company. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. You can also manage cookies in your browser settings. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Liveops | Okta . Organizations. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Take our quick quiz and well recommend our top client matches for you. Support staff employees are great and work hard to keep us busy and motivated. The integrations looked complex. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. To find out more, read our Privacy Policy and Cookie Policy. This means you can choose when, where, and how often to work! 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Keith Myers, SVP Business Technology, Live Nation. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Sign in. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Help patients get the most out of treatment plans. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. That syncs to Okta and then that person cannot access any applications. But, the site does not guarantee that youll take calls during those hours. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Copyright 2023 Liveops, Inc. All rights reserved. It was as simple as they said, adds Myers. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. We use cookies to improve your experience on our website. If there are system issues, you will not get paid. As a lot of people in the company say: it just works. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Some clients also pay commissions. Want to become an Independent Liveops Agent. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Have additional questions about applying? Earning potential. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. The only downside is a lot of training without pay. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Submit an application for an available virtual contact center opportunity. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Copyright 2023 Liveops, Inc. All rights reserved. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Forgot Password Enter the email address associated with your account. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Liveops is a recognized thought leader in the virtual contact center and customer service industries. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Login here. Flexibility. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Password Remember me Or, sign in using: This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. To accept cookies continue browsing as normal. Log in. Conducting inbound/outbound customer service calls. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Or, if, No college? While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Best of Antivirus Software. We use cookies to improve your experience on our website. HSA and PPO Options National and Local Networks Retirement. And, no calls equals no pay. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Qualify and onboard contractors in record time. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Improving Peoples Lives. To find out more, read our Privacy Policy and Cookie Policy. Keep in mind, the more you service, the higher your earning potential! You are paid the the talk/email minute when working so your pay for each day will vary. Knowledge Base. Liveops Nation Login. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Learn more about how Liveops virtual contact center solutions can scale your business. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations.