This includes all Lifeline HomeSafe users with a cellular communicator, GoSafe users with a cellular communicator and mobile pendant, and GoSafe 2 users with a mobile pendant. Repairing your product helps it to last longer and reduces the environmental impact of your purchase. The base unit, called the Communicator, uses the AT&T cellular network. North America-based 24/7/365 Response Centers, Supports over 140 languages via interpreter service, Charges an upfront installation fee for any device, with any method of installation. Some examples: S7788/55, QP2620/65, QT4070/41. Philips Lifeline consumer reviews, complaints, customer service. Your invoice outlines the monthly charge for the Lifeline medical alert service and rental of equipment, as well as any applicable state taxes. IT Standards Access our complete library of DICOM Conformance and IHE Integration Statements. The AutoAlert button has a non-rechargeable battery that can only be replaced by Lifeline. The location detection is advanced, employing both advanced GPS and Wi-Fi. Since the sale, the company has maintained a strong reputation with seniors and their loved ones. You can also e-mail aedsupport@philips.com. Customer service and technical support at 1-800-816-4885, select. Philips Lifeline Live your life your way, with Philips Lifeline. Regarding our electric shavers, trimmers or Oneblades:'NL9206AD' is the postcode of the factory; the model number is printed near to it. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time. Our GoSafe systems are prefect for more active adults. Efficient and effective sales representative with over 15 years of experience in Medical Alert Systems and customer service. 111 Lawrence Street, Framingham, MA 01702. What do I do if I need to order AED supplies? Call855-651-7015orEnter Zip Code for Rates. Table of Contents hide. You are about to visit the Philips USA website. You will be paired with a Care Specialist when a fall is detected. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Message, some long text goes in here and some boring description to be overwritten programatically This system offers unique at-home features such as motion and air quality sensors. On the Go pendants are water-resistant and require adequate cellular coverage. A mobile system is typically preferable if you frequently travel or participate in activities outside your home. The customer service phone number is easy to find on the site, and they also offer live chat to help solve problems including installation and billing. ), and. Call buttons and fall detection: A vast majority of surveyed CR members said their medical alert devices had a portable call button, while 4 out of 10 featured an in-home call button. We encourage you to switch to Auto Pay to avoid this fee. Who Its Best For: The Lifeline HomeSafe Standard is made for homebound seniors who decide against fall detection. It has handy wellness rating categories too, like Memory, Mobility, and Mood. I really like how the app automatically charts these ratings; you can easily see trends in your loved ones well-being. We have a Lifeline medical alert system to fit your unique needs. Lifeline, formerly known as Philips Lifeline, offers medical alert systems and monitoring services. You dont need anything special. (. If you have any issues with your Lifeline system or service, please do not hesitate to let us know. Today, Philips Lifeline remains one of the top medical alert services in the United States, having served over seven million customers. Philips Lifeline Emergency Response System Services Provided In Quay County Philips Lifeline House, NM 88121 Office Hours. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. See if you qualify for free cell phone service in Nevada. At U.S. News & World Report, we rank the Best Hospitals, Best Colleges, and Best Cars to guide readers through some of lifes most complicated decisions. 111 Lawrence Street. The base station connects to the monitoring center, using the AT&T 4G wireless network. By clinical application Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence. Call us at 1-800- 432-5378 Monday - Friday 6:00 a.m. - 4:30 p.m. PT MedicAlert is proud to partner with #1 rated* Medical Guardian to provide our members with a special offer on the Medical Guardian medical alert system. Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifelines proven fall detection technology, helping to support independent living. Credit card payments or automatic withdrawal from your bank account can help eliminate delays. We are here to help! We're here to help. Philips Lifeline Customer Reviews In addition, they dont require long-term commitments or contracts. Order Information Delivery Options & Charges Returns & Exchanges Need Additional Support? Lifeline medical alert systems are compatible with Philips Cares, a free app for caregivers. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guardrails, or who might encounter other protruding objects upon which the cord can become tangled. Warranty: none. Unfortunately, when I inquired with a company representative about the maximum distance that a voice could be picked up when using the voice extension, the representative was unable to answer with any certainty. They called my responders and one of them was just a little over a block away, and she was here in just no time flat. 139.59.14.115 I am so glad I found it I will definitely use the service again if needed. Find out here more about our return conditions and how to return your product. The systems vary widely in price, starting as low as $29.95 per month to $49.95 per month. Please call Customer Service at 800-635-6156. SafeHome.org only uses high-quality sources to support the facts within our articles. Choosing the right medical alert system is a difficult decision, and there are many factors to consider based on your current lifestyle. Request user account Consumer product support Click herefor support for your consumer product. However, the device, activation, and . You are required to pay a $50 activation fee for Lifelines at-home systems and $99.95 for their on-the-go system. If you add fall detection, there is no need to press a button. If you are someone looking for different ways to save money on a medical alert system, you might want to read my analysis of LifeFone. The wireless service is provided with the Lifeline service. A highlight of the HomeSafe Base Standard is the buttons battery life which lasts for years. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. 2. Requires user account. Our commitment to the mission of improving lives is intensified during these challenging times. Features include: waterproof help button pendant or wristband and two-way communication through an in-home base. The Lifeline HomeSafe Standard medical alert system provides affordable, easy-to-use equipment, giving peace of mind to seniors and those who care for them. Is your product not working as it should? After all, aging is a journey best navigated together. You can email the site owner to let them know you were blocked. 5. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. Have a non-critical service request? Both require a $50 upfront activation fee. Requires user account. At first, they marketed Lifeline systems to hospitals. All sample products provided for review are donated after review. At this time you are not able to view your transaction history on the Lifetime website. HomeSafe starts at $29.95 and goes up with add-ons and service changes. If you have any questions about sustainability at Philips, please e-mail us at philips.sustainability@philips.com, If you have any questions about research at Philips, please e-mail us at cto.communications@philips.com, If you have any questions about intellectual property and standardsat Philips, please e-mail us atinfo.ips@philips.com, If you have any questions about Philips Engineering Solutions, please contact us via our website. Lifeline did not provide the necessary or correct . Check out more recommendations from the SafeHome team: Youre probably familiar with the Philips family of products. Selected products Copyright 2023 SafeHome.org a Centerfield Media Company. We review each product thoroughly and consistently and give high marks to only the very best. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. Fill out the form to receive a call back or contact us: 855-681-5351 (Monday-Friday 8 a.m. to 8 p.m. EST and Saturday 9 a.m. to 6 p.m. EST). Yes. SafeHome.org may receive compensation from some providers listed on this page. Currently working to support startups at AWS. We will be happy to work with you to resolve the issue and preserve your peace of mind. To cancel the service, please call customer service at 1-800-635-6156. . What do I do if I need to order parts? Connect with Lifeline. Lifeline monitoring prices are slightly high, as noted above. Find detailed contact information to locate a distributor of Philips products in your region. HomeSafe Standard is Lifelines in-home medical alert system. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Fall Detection Devices and their Use with Older Adults: A Systematic Review. Please note that it may take up to one billing cycle for us to process your request. Some common reasons for a card being declined include insufficient funds or mistakes in the card number or expiration date. If able, users should always press their button when they need help. Bay Alarm Medical. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Lifeline is currently offering new customers a special discounted rate for the first six months of the subscription. Although the product line still bears the Philips name, the company sold it in 2021 to ConnectAmerica, while maintaining an equity stake. Our Customer Support Specialists can guide you through your options. One thing you may like is that Lifeline offers free equipment for its systems. Access our complete library of DICOM Conformance and IHE Integration Statements. When you have a Lifeline medical alert system, Lifeline Cares connects a care circle of family and friends, so you can easily share important information and provide support. Philips Lifeline's option for out-of-home protection is On the Go. For different products, we have different specialists to answer your questions. Keep in mind they also charge fees for activation and self-installation. Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. This system is cheapest with a landline connection at $29.95 per month. Also, Philips Cares allows caregivers to share notes and other important details with one another. By clicking GET FREE QUOTE, I understand and agree that a representative of Philips Lifeline will be contacting me at the telephone number I provided. To order AED supplies, call 1-800-225-0230 and press option 1. It offers fall detection, two-way talk, and location detection. At this point, the app is a nice freebie to complement the Lifeline system. Let us know if there is anything more we can do to help! Call us today at 855-345-0130. Select option 4, then option 3 for Parts Ordering, Availability, Pricing and Order Status., For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com. The action you just performed triggered the security solution. To download photos and videos, visitour media library. (2021). Lifeline does not offer a money-back guarantee. Since 1974, Lifeline has served over 7.5 million people. US National Library of Medicine. Where can I find my model number and slash code (Example: HX9352/10)? MR 4. Most service requests require a basic set of information in order for our representatives to create a new ticket. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that: Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50. Out of the three offerings, I think the lockbox is the wisest investment. Its been shown to detect about 95 percent of falls, and false alerts are relatively rare.3. I purchased a device on the Access Wireless website and am having trouble with the device. Like any true mobile unit, Lifeline GoSafe 2 offers emergency coverage anywhere it catches an AT&T cellular signal. Sure, its a little pricey as Ive tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. All you do is plug your Communicator's power cord into a wall outlet, and your system's ready to go. PC. If able, users should always press their button when they need help. 02/20/2023. Contact us here. As the first company to offer medical alert systems in America, Lifeline has nearly 50 years of experience protecting older adults and providing peace of mind to their families. This rating is derived from our editorial team's research, hands-on product testing, and customer surveys. Find an update for your device The actual date it hits your credit card statement or applicable bank account is dependent upon your institutions rules and practices. Lifeline offers a range of in-home and on-the-go mobile alert systems. No, we will not send out verification. Terms of Use| Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). Philips Lifeline is an established medical alert company that has been manufacturing personal emergency response systems since 1974. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Lifeline by reviewing your monthly credit card or bank statement. Lifeline has 24/7 monitoring centers based in the United States and Canada with about 200 care specialists who answer calls within an average of 20 seconds, according to Lifeline. Monthly cost for in-home landline service: $20. This button can connect with the base station from a few hundred feet away. Find all investor-related information inourInvestor Relations section. Lifeline will auto-withdraw each month on your existing bill date. You are about to visit a Philips global content page. Register your Philips product You'll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to's. Repair your product and give it a second life Repairing your product helps it to last longer and reduces the environmental impact of your purchase. At Lifeline, were here to support you. Submit Incident Report| Contact options for your online order Contact options for Online Shop Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. You are about to visit the Philips USA website. Support | Contact Us . or contact your community caregiver. Philips: Reviews, Complaints, Customer Claims | ComplaintsBoard Home Appliances & Electronics Philips Philips reviews & complaints 152 complaints 40 resolved 112 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile Resolved Resolved Resolved "conmen in the guise of service centers and." Call for a FREE Quote 855-651-7015 or Get Your Free Quote Call 855-651-7015 or Enter Zip Code for Rates GET STARTED STEP 1/2 Popular choice for seniors on ConsumersAdvocate.org Why Philips Lifeline? Learn more, For the status of a part, please call Parts and Tech Support at 800-722-9377. Were here to help. Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.*. All rights reserved. Lifeline offers three plans ranging from $29.95 to $58.95 per month. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment. Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. Philips Lifeline Customer Service - Help & Support If you have questions about Lifeline's devices or services, the Customer Support page on the company website has instructions for setup, troubleshooting, billing support, shipping, and returns, as well as extensive FAQ pages. Complaint Type: Guarantee/Warranty Issues. Requires user account. This single-piece mobile system includes five locating technologies to quickly pinpoint your location* and dispatch help. What do I need to use the cellular system? HomeSafe | HomeSafe with AutoAlert | On the Go | Medication Dispenser. In short, Humana is leveraging Philips Lifeline's technology and monitoring system to help at-risk Medicare Advantage members and encourage timely interventions. *, Easily form and activate a care circle of family and friends, Get meaningful insights and notifications about care, Manage your Lifeline service when and how you want. Subscription: starts at $24.95 a month, extra $10 per month for fall detection. To build our ratings, we researched more than 25 medical alert systems and analyzed 15 reviews. The help button is also waterproof so you can keep it with you while in the shower or bath. The mailing address you can return the unit to is: Philips Lifeline, 203 Avenue B, Youngwood PA, 15697. For $99, a Philips Lifeline technician comes to your home to help install and test your new personal emergency response system. Heat can also damage it, so it should be removed before using a sauna or hot tub. Cloudflare Ray ID: 7a27cdb6599c3916 There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Sure, it's a little pricey as I've tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. 111 Lawrence Street, Framingham, MA 01702. Troubleshooting attempted to solve the issue Has a Philips technician already been informed about the issue? Their alert plans start at $29.95 per month and range up to nearly $60 per month. Company contacts | Philips About us Company contacts How can we help you? Sitemap| Download the On the Go Consumer Warranty (PDF). If you have already swapped your 3G device for a 4G LTE one and activated your new system, then you are all set. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Among Lifelines greatest strengths are the features on its all-in-one GoSafe 2. All rights reserved. Lifeline offers three medical alert device options: HomeSafe Standard, HomeSafe with AutoAlert, and On the Go Mobile Alert System. The company did respond to our concerns but the inhalers were still a month late. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Since 1974, more than 7.5 million people have counted on Lifeline for always-on support tailored to their needs. All rights reserved. You are about to visit a Philips global content page. Lifeline Systems. Learn More. Lifeline operators are trained to abide by HIPAA standards and each receives 80 hours of education related to geriatrics, stress management, and safety. Your IP: Our most affordable press button option. Lifeline only offers a voice extension feature for an additional $10 per month and only for those using a landline. Find out more about our payment methods and how to redeem voucher codes. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. A loud siren-like noise is emitted from the pendant during an emergency situation if the personal response agent or first responders are having difficulty locating the user. If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am - 5:30pm EST.