Microsoft Outlook allows you to create an alias for your email account. I was having issues accessing my work/school account in the Calendar app on Windows 10. If you're using Office 365 Business or Enterprise, those revolve around Azure AD accounts, often called organisational accounts or "Work or School account" in prompts. In this case, you can no longer access the Microsoft services associated with that account. For Windows devices, try the following troubleshooting methods. In my case, I thought my Azure Active Directory account from my new company was a Microsoft Account when its actually just a workplace account. Run the SaRA package to uninstall Office. @LukePuplett: by triggering a re-install of Window. From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer-daemon) or get delivered. I am trying to sign in to a new computer using my Microsoft account. Fix the damned product I pay for every single year, again and again and again. Someone please tell me that there is a solution now. But every time, I got this error: "That Microsoft account doesn't exist. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? Another time the error message may reflect as, A new account can be created with the same mailbox name (, Ensure that the case for both username and password are correct, Avoid pressing the incorrect key accidentally, so be careful, Try logging in from another secure computer as your keyboard might have issues. From there, check to see if your device is enabled. Enter a different account or get a new one. Restart the device, and install from https://portal.office.com/account to get the correct version. Facts & prices for the new Microsoft Office. That should let you at least set up the machine. Check your Microsoft account names under Email & accounts. Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. In this article, we'll explore the differences between Azure Active Directory and Microsoft Accounts. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. Hopefully this will help somebody at a future time. The previous emails from Microsoft will show your account name. We were able to add the account under Accounts used by other apps but not as another user of the local machine (error as above), so we could not login as that person. Try out a couple of familiar usernames and passwords variation that might been have used recently. Clear browser cached data on Microsoft Edge. If its you, go back and sign in. That Microsoft account doesn't exist. Is it possible to create a concave light? The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account. Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). By the way, I have no idea what I'm supposed to enter in the "Tags" field below. I am having trouble scheduling an exam for MD-100. Microsoft Edge is another popular browser that many users use when they have a Windows computer. This is also happening to me. Choose the account you want to sign in with. From there, click on the launcher followed by Admin., Now click on Azure Active directory you may need to click on Show all.. She specializes in writing articles about backing up data & systems, cloning disks, and syncing files, etc. If you are having troubles fixing an error, your system may be partially broken. More info about Internet Explorer and Microsoft Edge. Here at Business Tech Planet, we're really passionate about making tech make sense. This is extremely frustrating. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. every time I try, I . "That Microsoft account doesn't exist. If you forgot your Microsoft account password, follow these steps. If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary. Trying to login to Microsoft can get into a strange loop being told "there's already an account" but then "That Microsoft account doesn't exist." for the same address! That Microsoft account doesn't exist. Windows 11 how to upgrade. Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Also, a user needs to request a reset of the primary account, not the additional e-mail address. It was not necessary and just interfered with her sign-in under her work account. Also, attempting to sign in to Xbox or the Microsoft account website with a user ID supplied associated with a users school or work may not work. please check that you have typed your email or username correctly. The app needs permissions to use SharePoint,office 365 and outlook.com. Once the steps above have been applied, you will have successfully cleared the cached data in your Chrome browser; when you delete the cached data in Chrome, you subjectively remove any unnecessary scripts and start from a clean slate. We are happy to help you! Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. To learn more, see our tips on writing great answers. Enter a different account or get a new one". I know the account is valid because it is the same one I am using in this forum. How to fix and overcome the That Microsoft account doesnt exist error: Above are some of the methods you can use to help resolve the issue of the Microsoft account doesnt exist your cached data can sometimes interfere with current activities on your site and overwrite specific scripts that you may require when logging into your Microsoft account. To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password. Usually, the error user ID does not exist denotes that the user is trying to log in using an Alias. Microsoft will permanently delete any account which has not been active for the past 2 years. The error message isnt well worded heres better text . The email or username you entered does not exist. Thanks for reaching us out here in the community. If you are sure that you had accessed it yesterday or within few hours, then check out the suggestions. However, double-check your account to ensure youre using the correct login information, particularly the email address associated with your account. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. Explore subscription benefits, browse training courses, learn how to secure your device, and more. I have the same headache, but see no solution. Power Platform and Dynamics 365 Integrations. Your independent source of Microsoft Office news, tips and advice since 1996, That Microsoft account doesnt exist. I have the same problem. That is frustrating because the field is required. Windows 10 comes with a feature that allows you to do a factory reset losing all files. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Enter the email address, phone number, or Skype name you use to sign in then select Next. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft. A local account is like setting up another user, but it's only on that one computer. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. Did this under Settings gear, Accounts, My Info. This is absolutely maddening. If you are trying to sign-in using a Microsoft account, and you receive an error that saysThe Microsoft account you entered does not exist, then this post will help you understand the problem. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. Microsoft | Login. Select Reset password below. It says my account doesn't exist, WHILE I AM LOGGED INTO IT. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. Specific Office networks may not allow access to accounts from unmanaged or unenrolled devices; read through to see how you can enroll your device and resolve the error of That Microsoft account doesnt exist.. It is helpful if you do not have a good-looking email ID, and want to use it for professional work. This worked in half a second. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. In that case, it could mean issues with the account network or security prompts that restrict access to your account that has been assigned with this error code by Microsoft. If you are having troubles fixing an error, your system may be partially broken. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. Go to https://portal.office.com/account to check which Office version and edition you have available. For Windows devices, try the following troubleshooting methods. It would best to check on that. If youve come across other solutions to fix this problem, you can help the Windows Community by listing the troubleshooting steps in the comment section below. Why do small African island nations perform better than African continental nations, considering democracy and human development? You may be mistyping the email address. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. You can unsubscribe at any time, of course. Gmx Email The Email You Entered Doesnt Exist.It only takes a few simple steps to create an email alias in your gmx account. The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account. Create one! Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Read along and see how you can delete the cached data to resolve the issue of your Microsoft account not existing. Enter a different account or get a new one" when opening outlook through Power Automate. So, visit the Microsoft Web page and sign up for a new account. This is after creating the O365 email account for the user without issue. It says my account does not exist. Date: April 2, 2021Tags: Microsoft Account. How can a Microsoft account login (email address) both exist and not exist at the same time? Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. @harrymc: there's a chat going on as well. My answer is to jettison Microsoft for something that works. If you have Microsoft 365 for Business Basic, you wont have any Office applications to install. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. I am not using Outlook anymoreOn Mac the Search function also was not working. I expanded on the question, but I'm not sure what other details to give, this is pretty much all I've done. According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. Another important step is to verify every input. If your device has not been enrolled on the network, your account will be part of a policy that prevents access to devices outside the organization. All Microsoft accounts are either work/school or personal. If you arent an admin, see How do I find my Microsoft 365 admin? Please help. How to use Mac screen sharing for computer help, Dictate speech to text on OneNote for Mac, Check out the new look Microsoft Office on an iPhone, Two ways to switch between Letter and A4 paper sizes in Microsoft Word, Ctrl + Enter shortcut in Outlook for Windows, Citation and Bibliography tools beyond Word, A simple check for Plus addressing with your email address, Make and customize your own tab on Office Ribbon, Make the Office ribbon suit you not Microsoft, How to get the Developer Tab in Office apps. In Microsoft PowerAutomate (previously called Microsoft Flow), Approvals are a great way to automate the sign-off on a process or document. I'm ready to switch to Linux. Discover more about Word, Excel, PowerPoint and Outlook from experts with more than two decades experience. When i got to the part when it asks me to sign into my Microsoft Account, I try to sign in & it says that my account doesn't exist. please note that Outlook is for the free accounts like hotmail.com and Office365 are for business. This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. Business Tech Planet is compensated for referring traffic and business to these companies. He has work experience as a Database and Microsoft.NET Developer. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. You wont be able to access your account, and you will receive this error. You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. We'll ask where you'd like to get yourverification code and selectNext. 6. Otherwise, choose another username. We hope that the suggestions listed above helped you to fix this error message. Slot in the Microsoft user ID that needs to be recovered. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. It says my account doesn't exist, WHILE I AM LOGGED INTO IT. "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. How To Clear The Cache In Edge (Windows, macOS, iOS, & Android). Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. You will have to use the original account id. . The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. Anyway, the shortcut to making a local login is to use Shift-F10 to get to the command prompt and there issue an ipconfig /release which will disconnect the device from the network. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? I have the same error from the same steps but with a different cause and solution. I've also tried an O365 works account I have after . Clear the cached data to refresh the login portal using the below steps. But, I get a message saying "The Microsoft account doesn't exist. After entering the unique code, you will be able to create a new password and sign in. Hi so i restarted my HP laptop and i'm setting it up. Make sure that your email has the correct domain at the end: Try to log in using your old email address or phone number if they were changed, Click on the top left corner where it says, You can see your Microsoft account name under User information or in the. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. FIRST: carefully check that the email address is exactly correct. Then when you go back to the MS login screen and hit the back arrow it goes to the local account creation screen. Asking for help, clarification, or responding to other answers. GC. Amazingly both messages are right but not well worded. Could you please list in your post the exact steps that were done regarding user accounts, and what was done for passing from local to Microsoft account. The login failed; when trying to log in manually (without the quick-login you normally have), it doesn't work as well, it just says that my "Microsoft doesn't exist": What is so difficult that Microsoft doesn't recognise a valid account? If not, select the checkbox next to the device. That said, these aliases cannot be used to login into a Microsoft account. Microsoft apparently expects their customers to understand the distinction by mental telepathy! Has 90% of ice around Antarctica disappeared in less than a decade? Choose the account you want to sign in with. If you are prompted for a product key, see Where to enter your Office product key. If you have an account from Microsoft, you may encounter specific errors that can cause potential issues with your workflow. The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype. , It looks like theres already an account with. SelectReset password below.Reset password. If you are using Windows or any Microsoft product, you should be able to check into settings to figure it out. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it. From there, check to see if your device is enabled. TIP: You can still get country-specific Outlook Email IDs like @outlook.in, etc. That Microsoft account doesn't exist. Type the security code intoVerify your identity,then selectNext. Maybe this helps. Look up your username using your security contact phone number or email address. If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. Minimising the environmental effects of my dyson brain. Replied on March 4, 2023. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. It also used to be possible not to connect to the internet and directly create a local account but that doesn't seem possible anymore, at least in Windows 11. It looks like this isn't a Microsoft account. After entering the unique code, you will be able to create a new password and sign in. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. See, Step 2: Check products or services where you used your Microsoft account. If youre trying to sign in with a Microsoft account and getting an error saying, The Microsoft account you entered does not exist, this post will help you figure out whats going on. The moment I removed the personal account from her profile, her login (with a work account, @workdomain.com) worked; error gone. Hope this helps someone. There is nothing that tells me what types of things I can enter. Office for Mere Mortals is where thousands pick up useful tips and tricks for Word, Excel, PowerPoint and Outlook. Choose from the options provided on why you need a password reset, then click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/09/Reset-Microsoft-Account-Password-Online.png","width":600,"height":372}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"3. We hope you have learned how to overcome the That Microsoft account doesnt exist error without much issue; if there are still areas of concern or you need more guidance, simply drop a comment, and we will be happy to assist. Ashish holds a Bachelor's in Computer Engineering and is a veteran Windows and Xbox user. As Windows says during config 'One account for everything' That is no longer true, I have to jump trough hoops and create a 'personal' account meaning that I'm acting in the name of the user which I really don't like but it was totally fine for a professional account. On Your Dashboard, click on click Schedule next exam button to select your exam. Microsoft account does not exist error The User ID you entered does not exist, Outlook email doesnt exist Outlook says my account doesnt exist, Microsoft account not recognized Microsoft account doesnt exist but it does. Are there tables of wastage rates for different fruit and veg? I have the same problem. Fill out all required fields. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. Assuming the typing is correct, and the email address is for a current Microsoft account, why is the error appearing?