I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Otherwise, avoid!!! We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. . Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Why is the price printed on the ticket different to what I paid? 1. Our guarantee does not affect Your statutory consumer rights under UK law. your claim status, claim form or questions about when payments are Including any such items constitutes a material breach of these terms and conditions. ! Arctic Monkeys Tickets. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. We take no responsibility for such issues. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. . South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. FanFair Alliance - Ever get the feeling you've been cheated? Ticket listings are a representation of actual seat location. This is so we can promote the sale of tickets and items that You list for sale. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Unfortunately it might take a lot of back and forth communication. "If it's been canceled, chances are you're . June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. We endeavour to rearrange delivery with the customer or arrange a collection point. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Plaintiff fails this rigorous analysis.. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Shows from the North American leg were also postponed until 2022 for the same reason. We always ask that people only buy from authorised sites in order to protect themselves.'. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. . . They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Andr Rieu Tickets. By Rhona Shennan 23rd Jul 2020, 3:38pm That's not something you're likely to shake off. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. In the case of refunds, we appreciate our customers patience while we process their request.. Dial +1 (866) 788-2482. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. What is the viagogo complaint handling process? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. You warrant that you are over 18 years old and have the legal capacity to make the transaction. We may investigate complaints and violations of our policies. Not only no refund. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Generally; My event is cancelled or postponed - What do I do? Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . At no time do We provide the Buyer's payment information to the Seller. This company is a total scam. I bought tickets for Rammstein before the pandemic and they would not refund me. This article is published to give you an update regarding the class action filed against Viagogo. Taylor Swift Tickets. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. I had put the required amount of 180.00 per a ticket. BTW the tickets were available also the same day of the concert. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 6.6 No Agency. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. ', Beware of this fake Disney+ phishing email. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. One Direction Tour 2023. . Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. 6.8 All Sales are Final. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. I entered the incorrect email when registering, how do I change it? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Event dates, times, venues and subject matter, which are listed on the ticket, may change. settlement administrator or your attorney for any updates regarding 'It's clear as night and day the 2020 event is cancelled.'. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. The tickets were bought by me as a present for my mother and parents-in-law. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Suggested Article: Verizon Wireless SMS Refund Settlement Details. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Why do my tickets have someone elses name on them? I have been fighting with viagogo since October of 2021 with an canceled event. Paid 250 Euro VS the real cost of 100 euro. 684 Posts. The 1975 Tour 2023. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? When Your Event is Canceled or Postponed. Go on and tell us about your poor consumer experience. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. All Rights Reserved. has found. Which? Case Name & No. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. 6.5 Tax Indemnity. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 6.11 Permitted use. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Moreover, this appears to have been Viagogos policy for an extended period. We cannot control the policy of third-party resellers.'. This advice applies to England. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Elton John Concert Tickets; Andr Rieu . Mtley Cre Concert Tickets. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I have no ideal why a law suit has not come up sooner. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. 4. Note that this is separate from any Tax viagogo is required to charge on its fees. "If . I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. We disagree with such restrictions and think they are not beneficial to fans. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. that reports on class action lawsuits, class action settlements, An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Can I pick up my tickets instead of having them shipped? When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. 4. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. expected to be mailed out. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 2.9 a) Exception to Sellers Obligation to Confirm. Faye has now been refunded by her bank after making a chargeback claim. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If your event has been postponed, you do not need to return your ticket. Coronavirus outbreak: cancelled or postponed events - can I get my money back? The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Generally; If an event is cancelled - you do not have to do anything. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. How do I change the email address on my account? Taking this information, will will help rectify you complaint! Piggyback tickets may not be sold in the same listing. "Comparably priced" replacement tickets are determined by viagogo in its discretion. They keep finding excuses as to why it has not been processed. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Mar 1, 2018. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. 1. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Received Refund in full for cancelled concert. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. 4 replies 17.4K views. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services").