Enjoy the freedom and flexibility of being your own boss. We would like to show you a description here but the site won't allow us. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. With world-class customer support and education to serve multiple professions, we're here to help professionals reach their career goals. Norms exist to be challenged. Disability Plans, Learning Opportunities Save my name, email, and website in this browser for the next time I comment. Want to build your own integration and publish it to the Okta Integration Network catalog? Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Employer Matching Opportunity, 100% Employer Paid Life Insurance How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. Log-in to the worlds easiest to use Learning Management System Its not easy to find a flexible team of experienced agents who understand your brand. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Were reinventing the way enterprise clients engage with their customers and providing tens of thousands of agents nationwide the opportunity to work around their lives. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Learn about Liveops Enterprise Solutions Click Here . Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. To accept cookies continue browsing as normal. Empathy is part of Liveops agents DNA. Contact UsBecome an Agent. Cons. Were here to improve peoples lives. Please update your browser to the latest version on or before July 31, 2020. And, it's why some of the biggest enterprise names trust Liveops agents to represent their brand. option Add a new device appears in Duo Mobile settings. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. 5.0. Click here for technical info. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Actual earnings may vary depending on client opportunity and support required. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Message & data rates may apply. The VirtualFlex platform delivers the right agent at the right time, with the right results. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Duo Security for MFA | Okta. Scottsdale, AZ liveops.com Joined January 2009. Want to become a Liveops agent? When call volumes are low, you pay less. Agent Sign-In. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged . With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. The background/credit check requires a $45 processing fee paid directly to our vendor. Its why weve led the industry in virtual flex agent services for more than 20 years. The best agents arent looking for part-time. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. You are using an unsupported browser. We also love having a bit of fun on the side, with events such as happy hours, charity projects and recreational sports. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Support. You are your own boss and set your own hours so there is a great work/life balance. The background check requires a $24.99 processing fee paid directly to our vendor. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. They want right-time. Our scalable platform lets agents define their availability. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. It's why we've led the industry in virtual, flexible agent services for more than 20 years. Independent Contractors are responsible for expenses and control their profit and loss. Answer. The freedom of an entrepreneur. We've been partnering with Liveops since 2010 for all our inbound needs. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. We call this agent community Liveops Nation. Teams include: Client Results. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Copyright 2023 Okta. If you have not created a ticket yet then you would need to register or create a new ticket to begin. View our background and credit check requirements here. Liveops. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Im also a nurse. Please update your browser to the latest version on or before July 31, 2020. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Your ticket has been created and you have been emailed instructions to activate your account with which you can track your ticket status The agent community comes together . The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . Join Liveops Nation and experience the freedom and autonomy of being self-employed! Earning potential. This login is to access our Shiftboard online scheduling and people management system. We endeavor to do the right thing, every time. Required fields are marked *. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Grow your home business through Liveops client network, working with the brands you know and love. Good pay, ability to make your own schedule. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Single Sign On. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Job Work/Life Balance. Healthcare and Medicare enrollment can be complex. You can also manage cookies in your browser settings. Earning potential. Join the Liveops corporate team and help improve peoples lives. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. We source for impact by empowering and celebrating those with initiative. Thats what were there for. Virtual. The agent community sits at the core, and we dont take this lightly. Find Out How & Apply . Read more. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. The background/credit check requires a $45 processing fee paid directly to our vendor. They are empathetic and committed to each interaction with your customers. Liveops agents are an extension of your company, and strengthen your brand with every interaction. Developer Center. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Organizations. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Public Relations e-mail (press@liveops.com) Locations. So how much can you earn? I like to help people. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Director of Customer Care, healthcare organization. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do.